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Disabling an Add-Inn in Outlook

Anonymous
2022-12-07T03:01:12+00:00

I use ESET as my ant-virus software. Because of some Outlook syncing issues with Google Workspace (i.e., disappearing emails, all items not fully syncing, etc.,) it has been suggested by Google that the ESET add-in should be disabled because it is a known cause of issues.

When I follow the instructions within Outlook to disable:

File>>>Options>>>Add-Ins>>>highlight 'ESET Outlook Add-In'>>>Go>>>uncheck the box next to 'ESET Outlook Add-In

The check box is inactive and won't allow me to uncheck; there are a couple of add-ins also in the list that will allow me to uncheck if I chose to so this is unique to the ESET add-in; at the bottom of this window it also states that 'the add-in you have selected is enabled by your system administrator'. However, I am the system administrator.

I need advice on how to successfully disable this add-in.

Thank you! T Miller

Outlook | Windows | Classic Outlook for Windows | For home

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_AW_ 67,421 Reputation points Volunteer Moderator
2022-12-07T12:40:31+00:00

What version (build number) of ESET are you using. You can disable Outlook integration from with ESET. Right click the tray icon and select Advanced setup.

Web and email > Email client protection > Toggle off 'Integrate into Microsoft Outlook'

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  1. Anonymous
    2022-12-07T11:54:20+00:00

    Thank you.

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  2. Anonymous
    2022-12-07T08:30:59+00:00

    Hi, t_l_m

    Good day!

    Thank you for posting to Microsoft Community. We are happy to support you.

    According to your description, the issue of your concern that you could not disable an add-in in Outlook.

    Since you're using the third-party application, for the given issue that we're not much aware about it.

    At this moment, we're afraid that we could not give you an appropriate suggestion to you.

    Nevertheless, there's a dedicated expert team from Microsoft - office-outlook-itpro (Clickable)who dedicating into Outlook relates to third-party apps with more resources and rich experience.

    We believe they would conduct in-depth research on the problem you encountered and provide you with more professional assistance.

    Thanks for your precious time and your understanding would be highly appreciated.

    Sincerely,

    Alex | Microsoft Community Moderator.

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