Hi Cathy253,
My name is Jacob. I'll be happy to help you today.
May I ask if you have checked your deleted email folder on outlook? Items in your deleted items folder are recoverable within the period of 30days, if you do not see the deleted email you want to recover they have probably been permanently deleted from the deleted items folder.
Also, just like when you deleted an item, items deleted by a policy are moved to the Recoverable Items folder. So if you can't find something in your Deleted Items folder, look for it in the Recoverable Items folder.
Jacob.
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