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iCloud app error when you click sync outlook contacts and calendars

Anonymous
2022-09-01T18:56:44+00:00

Hi

After installing icloud for windows on windows10 PC (originally installed in windows7) you get error message

“icloud for windows did not install properly…”

To repair it is suggested that you repair “icloud outlook”.

However this does not work, same issue after repair.

Also same issue after uninstall and reinstall of icloud for windows.

However if I select a PC installed on windows10 there is no issue.

So how to fix this on the PC upgraded from windows7 (other than moving PC to new windows10 PC using e.g. laplink pcmover)?

Error message:

![](https://learn-attachment.microsoft.com/api/attachments/2e6d681f-22c6-4b46-a1fa-8b5bc7b62a4b?platform=QnA"https://www.apple.com/legal/privacy" rel="ugc nofollow">https://www.apple.com/legal/privacy.

____________________________

iCloud for Windows did not install properly. To repair it, you need to go to Apps and features, select iCloud Outlook from the app list and click Modify. When prompted, click on Repair. Open Apps and features…

Error: 0x8004010F: DataProviderRegistered
Error: 0x8004010F: ZebraMapiCopySession::CanCreateZebraStore: CreateMessageService failed

____________________________

AppleOutlookDAVConfig version: 6.3.12.0
Windows version (10.0.19043): (build 19043), 64-bit
Local app data directory test: Pass
Temp directory test: Pass
Account GUID: 7702C62E-3C03-4984-9E32-F1E60DC269FC
Cache Size:
REG read HKCR\Outlook.Application\CurVer -> (Default): "Outlook.Application.16"
REG read HKLM\Software\Microsoft\Office\16.0\Outlook -> Bitness: "x86"
REG read HKLM\Software\Microsoft\Office\15.0\Outlook -> Bitness: key not found
REG read HKLM\Software\Microsoft\Office\14.0\Outlook -> Bitness: key not found
REG read HKLM\Software\Microsoft\Office\12.0\Outlook -> Bitness: key not found
REG read HKLM\Software\Microsoft\Office\ClickToRun\REGISTRY\MACHINE\Software\Microsoft\Office\16.0\Outlook -> Bitness: key not found
REG read HKLM\Software\Microsoft\Office\ClickToRun\REGISTRY\MACHINE\Software\Microsoft\Office\16.0\Outlook -> Bitness: key not found
REG read HKCR\CLSID{47A96364-D724-49EB-B984-19E8236F2E19}\LocalServer32 -> (Default): "C:\Program Files\WindowsApps\AppleInc.iCloud_13.4.101.0_x86__nzyj5cx40ttqa\iCloud\iCloudOutlookConfig64.exe"
REG read HKCR\CLSID{47A96364-D724-49EB-B984-19E8236F2E1A}\LocalServer32 -> (Default): "C:\Program Files\WindowsApps\AppleInc.iCloud_13.4.101.0_x86__nzyj5cx40ttqa\iCloud\iCloudOutlookConfig.exe"
REG read HKCR\CLSID{D9BB00EA-0FB5-4032-AD67-65C6E0CDEDC0}\InprocServer32 -> (Default): "C:\ProgramData\Apple Inc\iCloud\Outlook\APLZOD32.dll"
REG read HKCR\CLSID{FDB8841E-01BB-4182-9C36-84D5F4B85AF8}\InprocServer32 -> (Default): "C:\ProgramData\Apple Inc\iCloud\Outlook\APLZOD32.dll"
REG read HKLM\Software\Microsoft\Windows\CurrentVersion\App Paths\OUTLOOK.EXE -> (Default): "C:\Program Files (x86)\Microsoft Office\Root\Office16\OUTLOOK.EXE"
REG read HKLM\Software\Microsoft\Office\Outlook\Addins\Apple.DAV.Addin -> Description: "iCloud Outlook Addin"
REG read HKLM\Software\Microsoft\Office\Outlook\FormRegions\IPM.Appointment -> Apple.DAV.Appointment: "=Apple.DAV.Addin"
REG read Wow6432 HKCR\Outlook.Application\CurVer -> (Default): "Outlook.Application.16"
REG read Wow6432 HKLM\Software\Microsoft\Office\16.0\Outlook -> Bitness: "x86"
REG read Wow6432 HKLM\Software\Microsoft\Office\15.0\Outlook -> Bitness: key not found
REG read Wow6432 HKLM\Software\Microsoft\Office\14.0\Outlook -> Bitness: key not found
REG read Wow6432 HKLM\Software\Microsoft\Office\12.0\Outlook -> Bitness: key not found
REG read Wow6432 HKLM\Software\Microsoft\Office\ClickToRun\REGISTRY\MACHINE\Software\Microsoft\Office\16.0\Outlook -> Bitness: key not found
REG read Wow6432 HKLM\Software\Microsoft\Office\ClickToRun\REGISTRY\MACHINE\Software\Microsoft\Office\16.0\Outlook -> Bitness: key not found
REG read Wow6432 HKCR\CLSID{47A96364-D724-49EB-B984-19E8236F2E19}\LocalServer32 -> (Default): "C:\Program Files\WindowsApps\AppleInc.iCloud_13.4.101.0_x86__nzyj5cx40ttqa\iCloud\iCloudOutlookConfig64.exe"
REG read Wow6432 HKCR\CLSID{47A96364-D724-49EB-B984-19E8236F2E1A}\LocalServer32 -> (Default): "C:\Program Files\WindowsApps\AppleInc.iCloud_13.4.101.0_x86__nzyj5cx40ttqa\iCloud\iCloudOutlookConfig.exe"
REG read Wow6432 HKCR\CLSID{D9BB00EA-0FB5-4032-AD67-65C6E0CDEDC0}\InprocServer32 -> (Default): "C:\ProgramData\Apple Inc\iCloud\Outlook\APLZOD32.dll"
REG read Wow6432 HKCR\CLSID{FDB8841E-01BB-4182-9C36-84D5F4B85AF8}\InprocServer32 -> (Default): "C:\ProgramData\Apple Inc\iCloud\Outlook\APLZOD32.dll"
REG read Wow6432 HKLM\Software\Microsoft\Windows\CurrentVersion\App Paths\OUTLOOK.EXE -> (Default): "C:\Program Files (x86)\Microsoft Office\Root\Office16\OUTLOOK.EXE"
REG read Wow6432 HKLM\Software\Microsoft\Office\Outlook\Addins\Apple.DAV.Addin -> Description: "iCloud Outlook Addin"
REG read Wow6432 HKLM\Software\Microsoft\Office\Outlook\FormRegions\IPM.Appointment -> Apple.DAV.Appointment: "=Apple.DAV.Addin"
Outlook version: 16 (16.0.12527.21504), x86
Outlook type: Desktop
Outlook location (installed): C:\Program Files (x86)\Microsoft Office\root\Office16\OUTLOOK.EXE
MAPI location: C:\Program Files (x86)\Microsoft Office\root\VFS\ProgramFilesCommonX86\SYSTEM\MSMAPI\1033\MSMAPI32.DLL
MAPI logon succeeded
Message Stores Table:
Outlook Data File, 4E495441F9BFB80100AA0037D96E0000
Outlook Data File, 4E495441F9BFB80100AA0037D96E0000
Outlook Data File, 4E495441F9BFB80100AA0037D96E0000
Outlook Data File, 4E495441F9BFB80100AA0037D96E0000
Internet Folders, E92FEB759650448683B87DE522AA4948
Internet Folders, E92FEB759650448683B87DE522AA4948
Outlook Data File(default), 4E495441F9BFB80100AA0037D96E0000
Internet Folders, E92FEB759650448683B87DE522AA4948
Outlook Data File, 4E495441F9BFB80100AA0037D96E0000
Outlook Data File, 4E495441F9BFB80100AA0037D96E0000
Outlook Data File, 4E495441F9BFB80100AA0037D96E0000
Outlook Data File, 4E495441F9BFB80100AA0037D96E0000
Outlook Data File, 4E495441F9BFB80100AA0037D96E0000
Outlook Data File, 4E495441F9BFB80100AA0037D96E0000

____________________________

Contents of C:\Program Files (x86)\Microsoft Office\root\VFS\ProgramFilesCommonX86\SYSTEM\MSMAPI\1033\mapisvc.inf

[APLZODSERVICE]
PR_SERVICE_DELETE_FILES=C:\PROGRA~2\COMMON~1\Apple\INTERN~1\APLZOD.dll
PR_SERVICE_DLL_NAME=C:\PROGRA~2\COMMON~1\Apple\INTERN~1\APLZOD.dll
PR_SERVICE_SUPPORT_FILES=C:\PROGRA~2\COMMON~1\Apple\INTERN~1\APLZOD.dll
PR_DISPLAY_NAME=iCloud
PR_RESOURCE_FLAGS=SERVICE_NO_PRIMARY_IDENTITY|SERVICE_SINGLE_COPY
PR_SERVICE_ENTRY_NAME=APLZODServiceEntry
Providers=APLZODMP
[APLZODMP]
PR_PROVIDER_DLL_NAME=C:\PROGRA~2\COMMON~1\Apple\INTERN~1\APLZOD.dll
PR_DISPLAY_NAME=iCloud
PR_PROVIDER_DISPLAY=iCloud
PR_RESOURCE_FLAGS=STATUS_DEFAULT_STORE
PR_RESOURCE_TYPE=MAPI_STORE_PROVIDER
[Services]
APLZODSERVICE=iCloud

____________________________

Contents of C:\Program Files\Microsoft Office\root\VFS\ProgramFilesCommonX86\SYSTEM\MSMAPI\1033\mapisvc.inf

____________________________

Contents of C:\WINDOWS\system32\mapisvc.inf

[APLZODSERVICE]
PR_SERVICE_DELETE_FILES=C:\ProgramData\Apple Inc\iCloud\Outlook\APLZOD.dll
PR_SERVICE_DLL_NAME=C:\ProgramData\Apple Inc\iCloud\Outlook\APLZOD.dll
PR_SERVICE_SUPPORT_FILES=C:\ProgramData\Apple Inc\iCloud\Outlook\APLZOD.dll
PR_DISPLAY_NAME=iCloud
PR_RESOURCE_FLAGS=SERVICE_NO_PRIMARY_IDENTITY|SERVICE_SINGLE_COPY
PR_SERVICE_ENTRY_NAME=APLZODServiceEntry
Providers=APLZODMP
[APLZODMP]
PR_PROVIDER_DLL_NAME=C:\ProgramData\Apple Inc\iCloud\Outlook\APLZOD.dll
PR_DISPLAY_NAME=iCloud
PR_PROVIDER_DISPLAY=iCloud
PR_RESOURCE_FLAGS=STATUS_DEFAULT_STORE
PR_RESOURCE_TYPE=MAPI_STORE_PROVIDER
[Services]
APLZODSERVICE=iCloud

____________________________

Contents of c:\windows\Sysnative\mapisvc.inf

[APLZODSERVICE]
PR_SERVICE_DELETE_FILES=C:\ProgramData\Apple Inc\iCloud\Outlook\APLZOD64.dll
PR_SERVICE_DLL_NAME=C:\ProgramData\Apple Inc\iCloud\Outlook\APLZOD64.dll
PR_SERVICE_SUPPORT_FILES=C:\ProgramData\Apple Inc\iCloud\Outlook\APLZOD64.dll
PR_DISPLAY_NAME=iCloud
PR_RESOURCE_FLAGS=SERVICE_NO_PRIMARY_IDENTITY|SERVICE_SINGLE_COPY
PR_SERVICE_ENTRY_NAME=APLZODServiceEntry
Providers=APLZODMP
[APLZODMP]
PR_PROVIDER_DLL_NAME=C:\ProgramData\Apple Inc\iCloud\Outlook\APLZOD64.dll
PR_DISPLAY_NAME=iCloud
PR_PROVIDER_DISPLAY=iCloud
PR_RESOURCE_FLAGS=STATUS_DEFAULT_STORE
PR_RESOURCE_TYPE=MAPI_STORE_PROVIDER
[Services]
APLZODSERVICE=iCloud

____________________________

Contents of HKLM Software\Microsoft\Office

HKLM\Software\Microsoft\Office\11.0\Word\Text Converters\Import\OUTLOOK
HKLM\Software\Microsoft\Office\15.0\User Settings\Outlook_Intl
Create
Software
Microsoft
Office
15.0
Outlook
Contact
HKLM\Software\Microsoft\Office\16.0\Common\Migration\Outlook
HKLM\Software\Microsoft\Office\16.0\Outlook
Capabilities
FileAssociations
StartMenu
URLAssociations
InstallRoot
Setup
HKLM\Software\Microsoft\Office\Delivery\SourceEngine\Downloads{90150000-001A-0406-0000-0000000FF1CE}-C\Resources\OutlookMUI.msi
HKLM\Software\Microsoft\Office\Delivery\SourceEngine\Downloads{90150000-001A-0406-0000-0000000FF1CE}-C\Resources\OutlookMUI.xml
HKLM\Software\Microsoft\Office\Delivery\SourceEngine\Downloads{90150000-001A-0409-0000-0000000FF1CE}-C\Resources\OutlookMUI.msi
HKLM\Software\Microsoft\Office\Delivery\SourceEngine\Downloads{90150000-001A-0409-0000-0000000FF1CE}-C\Resources\OutlookMUI.xml
HKLM\Software\Microsoft\Office\Outlook
Addins
AdobeAcroOutlook.SendAsLink
Apple.DAV.Addin
Avast.AsOutExt
PDFMOutlook.PDFMOutlook
Search.OutlookToolbar
TeamViewerMeetingAddIn.AddIn
UCAddin.LyncAddin.1
UCAddin.UCAddin.1
WebExOI.Addin
ZoomOutlookPlugin.OutlookConnector
FormRegions
IPM.Appointment
____________________________

Contents of HKCU Software\Microsoft\Office

HKCU\Software\Microsoft\Office\11.0\Common\General
LastUILang:
HKCU\Software\Microsoft\Office\11.0\Common\LanguageResources
UILanguage: 0
UIFallback:
UISnapshot:
InstallLanguage: 1030
PreviousInstallLanguage: 1030
HKCU\Software\Microsoft\Office\11.0\OIS\General
LastUILang:
HKCU\Software\Microsoft\Office\11.0\Outlook
LastUILanguage:
Options
Calendar
General
LastUILang:
Scripting
Security
HKCU\Software\Microsoft\Office\11.0\Word\Options\OutlookEditor
HKCU\Software\Microsoft\Office\15.0\Common\General
LastUILang:
HKCU\Software\Microsoft\Office\15.0\Common\HelpViewer\Applications\OUTLOOK
AdditionalCollections
0
1033
HKCU\Software\Microsoft\Office\15.0\Common\LanguageResources
UILanguage: 1033
UIFallback: ( 0;1033;1030 )
UISnapshot: ( 1033;1030 )
InstallLanguage: 1030
PreviousInstallLanguage: 1030
HKCU\Software\Microsoft\Office\15.0\Common\Migration\Outlook
LastUILanguage:
HKCU\Software\Microsoft\Office\15.0\Outlook
LastUILanguage: 1033
4213
AddInLoadTimes
Addins
Apple.DAV.Addin
Avast.AsOutExt
ColleagueImport.ColleagueImportAddin
joinme.AddinModule
Microsoft.VbaAddinForOutlook.1
OneNote.OutlookAddin
OscAddin.Connect
Search.OutlookToolbar
TeamViewerMeetingAddIn.AddIn
UCAddin.LyncAddin.1
UmOutlookAddin.FormRegionAddin
WebExOI.Addin
Appointment
Appointment Request
Appointment Response
AutoDiscover
RedirectServers
Contact
DataViz
Comma Separated Values
Display Types
Balloons
DistList
Message
Office Explorer
Office Finder
Options
Calendar
Mail
MSHTML
International
Reminders
WunderBar
Perf
RoamingStreamsCache
026562A85EB9DE429C8E1B94AD7064A1
037F310E0832424DADDACE3F0941EF61
093A35B8E4CAD549A5CC8C9653810309
0EFF726CA177524398A9BCA8DAFF0899
1734930147D9B4409C97D566E0A2EAB3
1C35C840E765B64C8D6700C5947AFBC4
21662DDAACF87143A9DD5B1B706EAD6B
3AA4A0AFEF3D8D418D9FF26EBACE7122
59CABCD58F9A83469A1816A5E719595F
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A14C1378D68DD94CAB49E661FF5E250C
ACCC7B12E1494E4DA4A8076C1AEDF92F
C7322503B2AE0D42BFDE7CBB2DFA8688
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F82747031DB7EF419C1CC2E0D489E0B0
FAB5B783B474A040ADFC93B767A326E9
FDA90BC4929DD0498D28B02A337B33C9
Preferences
Printing
PrintTypesDefault
Profiles
Outlook
LastUILanguage:
029a948bf6c2e34581e931752347181d
03cee21ee62de3428e4fd02ff897afb6
0a0d020000000000c000000000000046
0e3d53fc1a8dbd438a276ec35edbf1ca
13dbb0c8aa05101a9bb000aa002fc45a
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149a80fdf2a07340bbc077244facc93b
149c7d50bcab204598571ab9cc26d743
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15c4de33a8d5dd4ca51bdf55b2794e2c
1743d66234370244a7720896755bf318
18f7e96fc370374eb738e6577a1e9df2
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44f6949a5825c64f9c24b62777cee6c4
476f8e889f473a449de5fa604451871e
4987ef49a4d0a1499fa2fdd1b6a5bee0
4a2a4fbf976e8e4faf72699fae4d0299
4b27e9274575fa42a3e08af8d4c52859
4b890fcde37e5e4c846a12081b2acdad
4c63a961c574d448ae011fb768619e25
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528f062cf77a27488e7d58bf4c05283d
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5acf76a3665511cea39a00aa004acafa
647c14cae35bb1478f7b8249990a9f43
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6ac7d9d203921a4fbe4e753bb54e0016
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748075f579c1cc4e846b44f128ed0207
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7ff0570f57eb7740ae9e1642adf67634
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83aaceee0e0b2741b074f1f4126b7505
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00000001
0000000a
0000000b
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0000000e
0000000f
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fafd0817069a5a40b13b17303334068e
fbdaa1fa9d1dd0418e9e962c70d60512
PST
Report
Resiliency
CrashingAddinList
DisabledItems
DoNotDisableAddinList
Search
Catalog
Security
Setup
SQM
Today
Folders
UserInfo
HKCU\Software\Microsoft\Office\15.0\User Settings\Outlook_Core
HKCU\Software\Microsoft\Office\15.0\User Settings\Outlook_Intl
HKCU\Software\Microsoft\Office\15.0\User Settings\Outlook_SocialConnector
HKCU\Software\Microsoft\Office\15.0\User Settings\Outlook_SocialProviderFB
HKCU\Software\Microsoft\Office\15.0\User Settings\Outlook_SocialProviderLI
HKCU\Software\Microsoft\Office\15.0\User Settings\Outlook_SocialProviderMOSS
HKCU\Software\Microsoft\Office\16.0\Common\ClientTelemetry\RulesMetadata\outlook.exe
ETWMonitor
{02CAC15F-D4BE-400E-9127-D54982AA4AE9}
{02FD33DF-F746-4A10-93A0-2BC6273BC8E4}
{059B2F1F-FC6D-4236-8C06-4357A91B17A1}
{11ADBD74-7DF2-4E8E-802B-B3BCBFD04A78}
{13967EE5-6B23-4BCD-A496-1D788449A8CF}
{284B8D30-4AA6-4A0F-9143-CE2E8E1F10F0}
{287BF315-5A11-4B2F-B069-B761ADE25A49}
{2ADF8E23-0AF9-43C9-BA4C-952EE130540D}
{691E1C12-2693-4D4A-852C-7478657BBE6E}
{6B6B571B-F4E3-4FBB-A83F-0790D11D19AB}
{AA8FA310-0939-4CE3-B9BB-AE05B2695110}
{DAF0B914-9C1C-450A-81B2-FEA7244F6FFA}
{F562BB8E-422D-4B5C-B20E-90D710F7D11C}
{F762CE39-AC6C-4E1C-B55F-0E11586E6D07}
ULSMonitor
HKCU\Software\Microsoft\Office\16.0\Common\Experiment\outlook
HKCU\Software\Microsoft\Office\16.0\Common\ExperimentConfigs\Ecs\outlook
ConfigContextData
HKCU\Software\Microsoft\Office\16.0\Common\ExperimentConfigs\ExternalFeatureOverrides\outlook
HKCU\Software\Microsoft\Office\16.0\Common\ExperimentConfigs\FirstSession\outlook
ConfigContextData
HKCU\Software\Microsoft\Office\16.0\Common\ExperimentEcs\outlook
Overrides
HKCU\Software\Microsoft\Office\16.0\Common\General
LastUILang:
HKCU\Software\Microsoft\Office\16.0\Common\LanguageResources
UILanguage: 1033
UIFallback: ( 0;1033;1030 )
UISnapshot: ( 1033;1030 )
InstallLanguage:
PreviousInstallLanguage: 1030
HKCU\Software\Microsoft\Office\16.0\Common\Migration\Outlook
LastUILanguage:
HKCU\Software\Microsoft\Office\16.0\Common\ServicesManagerCache\ServicesCatalog\FP_EXCHANGE_MSA\AuthTrustedDomains\outlook-sdf.office.com
HKCU\Software\Microsoft\Office\16.0\Common\ServicesManagerCache\ServicesCatalog\FP_EXCHANGE_MSA\AuthTrustedDomains\outlook.live.com
HKCU\Software\Microsoft\Office\16.0\Common\ServicesManagerCache\ServicesCatalog\FP_EXCHANGE_MSA\AuthTrustedDomains\outlook.office.com
HKCU\Software\Microsoft\Office\16.0\Common\ServicesManagerCache\ServicesCatalog\FP_EXCHANGE_MSA\AuthTrustedDomains\outlook.office365.com
HKCU\Software\Microsoft\Office\16.0\Common\ServicesManagerCache\ServicesCatalog\FP_EXCHANGE_ORGID\AuthTrustedDomains\outlook-sdf.office.com
HKCU\Software\Microsoft\Office\16.0\Common\ServicesManagerCache\ServicesCatalog\FP_EXCHANGE_ORGID\AuthTrustedDomains\outlook.live.com
HKCU\Software\Microsoft\Office\16.0\Common\ServicesManagerCache\ServicesCatalog\FP_EXCHANGE_ORGID\AuthTrustedDomains\outlook.office.com
HKCU\Software\Microsoft\Office\16.0\Common\ServicesManagerCache\ServicesCatalog\FP_EXCHANGE_ORGID\AuthTrustedDomains\outlook.office365.com
HKCU\Software\Microsoft\Office\16.0\Common\Toolbars\Outlook
LastUILanguage:
HKCU\Software\Microsoft\Office\16.0\Outlook
LastUILanguage: 1033
4213
AddInLoadTimes
Addins
AdobeAcroOutlook.SendAsLink
Apple.DAV.Addin
Avast.AsOutExt
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Outlook | Windows | Classic Outlook for Windows | For business

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2022-12-04T06:20:56+00:00

    Hi Tom

    I tried same things you mention (icloud reinstall, outlook repair, scanpst etc.), but no luck.

    As mentioned in my original problem statement the only way I could make this work was to make a fresh install on windows10 using PCmover Image & Drive Assistant ref. https://web.laplink.com/product/pcmover-image-drive-assistant/#tabs2.

    Specifically:

    1. Make image backup of PC to USB disk – I used macrium reflect for this https://www.macrium.com/reflectfree
    2. Make fresh install of windows10 and install PCmover.
    3. Click Advanced Options on the Welcome screen, choose Image & Drive Assistant and click Next.
    4. Follow the on-screen prompts to set up the restore.
    5. Continue following the wizard screens to complete the restore.

    Peter

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  2. Anonymous
    2022-09-19T13:55:21+00:00

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  3. Anonymous
    2022-12-03T19:47:37+00:00

    I'm having the same issue subsequent to installing the latest Windows 11 upgrade on my PC. It was originally Windows 7, then upgraded to 10 and now 11. It seems the windows upgrade broke icloud for Outlook, so I now have no visibility to my icloud contacts and calendars. Not a good situation. Please advise or initiate a correction to the code.

    Restating: installed upgrade to Windows 11, found icloud sync not working, attempted recommended repair of icloud for Outlook, got an error station that icloud for windows not properly installed; removed icloud for Windows and reinstalled, same error.

    Thanks for advising/providing correction.

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  4. Anonymous
    2022-09-21T00:51:49+00:00

    Thanks for sharing this info. I'm sure this will be helpful for the whole Microsoft Community.

    Don't hesitate to reply if you have other concerns.

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  5. Anonymous
    2022-09-04T03:26:51+00:00

    Hello, plauritz

    Welcome to Microsoft Community.

    I have recently received similar reports from other users: iCloud Outlook Add-In Does Not Work. - Microsoft Community

    Unfortunately, there is nothing too good to fix this problem in the short term. You can send feedback to Microsoft on this issue. I understand that you may not think it's useful to give feedback to Microsoft, but the more users who give feedback on this issue, the more the issue will be fixed as soon as possible. And I'm going to report this to Microsoft as well.

    To speed up the problem, you can also bring it to Apple's attention at the same time: Feedback - iCloud - Apple

    Disclaimer: This is a non-Microsoft website. Microsoft does not provide any assurances and/or warranties, implied or otherwise, and is not responsible for any information you receive from linked third-party sites or any technology-related materials. Beware of advertisements on the site that may advertise products that are frequently classified as potentially unwanted products. Do thorough research on any product advertised on the site before you decide to download and install it.

    I understand that this may not be the outcome you would expect, but I hope I have explained this issue clearly.

    Best regards

    Yuhao Li| Microsoft Community Support Specialist

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