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Microsoft Exchange Password Incorrect Pop Up

Anonymous
2022-11-29T18:13:32+00:00

Since the latest iPhone update, iOS 16.1.1, when I try to open my phone App or note pad on my phone (and sometimes in the text App), I receive a pop up that says "Password Incorrect. Enter the password for the Exchange account" then gives me the option "Ok" or "Cancel". When input my password, it does not go to any second stage authentication to tell me if the password is right or not, it simply has the same pop up, over and over. If I repeatedly hit cancel it sometimes (eventually) stops - this is taking less "cancel" presses over time to make it stop as at first after the update nothing made it stop and I was unable to use my phone for these Apps. It does not matter if I restart my phone. It does not stop when the App is closed and reopened.

Outlook | Outlook for mobile | Outlook for iOS | For home

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  1. Anonymous
    2022-11-29T23:52:22+00:00

    Dear Shana Thompson,

    Thanks for choosing Microsoft Community.

    Based on your description, I know the situation you met. For this, to narrow down whether your account have got some issue, please be kindly to try to log in your account in and check whether you can log in successfully here.

    If you log in on the web successfully, it means there is something wrong on your phone side. For this, please be kindly to try the following steps.

    1. Go into settings and delete the offending account. If necessary , delete all your email accounts and then add them back in one at a time.
    2. Un-install and re-install again.

    Hope the suggestions above can help you. If your problem persists, since we specialize in technical support for Microsoft 365 Business Exchange Online, which is not professional for the Outlook for mobile, I recommend that you ask for help from our dedicated team, where technical engineers specialize in these related issues, and experts will focus on inquiries to further assist you. For reference: Get in-app help for Outlook for iOS and Android. They will provide you further help about this and believe they can help you solve this. Your understanding and co-operation are highly appreciated.

    Thanks for your precious time. Have a nice day.

    Sincerely,

    Katherine

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  2. Anonymous
    2022-11-30T03:11:05+00:00

    Dear Shana Thompson,

    Hope you are doing well. Thanks for your reply.

    I am very happy to hear that your issue has been solved. If you need any further concern, kindly feel free to contact us. We will further assist you accordingly. If you get any suitable information in above reply, please be kindly to provide your vote or feedback. It might be help to other community members with same request. Thank you.

    Stay safe and healthy.

    Sincerely,

    Katherine| Microsoft Community Moderator

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  3. Anonymous
    2022-11-30T03:02:21+00:00

    Thank you. I did what you suggested and so far it seems to have worked (the uninstalling and reinstalling the email account).

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