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Outlook Android not opening .pdf attachments

Anonymous
2022-11-07T13:11:21+00:00

My configuration:

-Samsung Zfold 4 with Android 12 (One UI 4.1.1 with October 2022 patches)

-Outlook for Android 4.2240.4

-Problem occurs only when using Outlook in Samsung DeX. Other email clients function well also when using DeX with attachments, so this seems to be Outlook & Samsung DeX specific compatibility issue.

-Samsung Notes & Adobe Acrobat reader tested and .pdf reader software seems not make a difference.

When trying to open a .pdf attachment in any inbox message, the download progress bar opens quickly, pdf reader window flashes on the screen quickly, but is closed and interrupted by error message "Failed to download file".

-All apps related to the issue have been uninstalled, device rebooted and the problem still persists

-Network is checked and stable

-If the .pdf file is separately saved on the device (right-click the file in outlook and download), it will open normally in whichever .pdf reader. The problem occurs only when trying to preview the .pdf straight from Outlook.

-Opening .pdf in phone screen instead of Samsung DeX will open the file correctly, and after opening on the phone, it will open in DeX as well, as the file is already open in the background.

I think it might have something to do with app permissions. When adjusting Outlook permissions in Settings, there is no option for access to all files and media. The only choices are "Allow access to media only" and "Don´t allow". I suppose opening a file from outlook might need permission "Allow management of all files" which is not at all available to be chosen for Outlook.

All other email clients tested are working well in Samsung DeX as well except Outlook. So this certainly looks like Outlook for Android app specific issue.

Outlook | Outlook for mobile | Outlook for Android | For home

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  1. Anonymous
    2022-11-08T00:39:37+00:00

    The very same problem occurs with me on my Tab S8 in DeX mode. I hope you guys can resolve this.

    It would be best if you reported the issue through in-app support. The more we raise the issue, the more effort will be put into it.

    https://support.microsoft.com/en-us/office/get-in-app-help-for-outlook-for-ios-and-android-218a22d1-9fa5-4889-b689-de1c63493243

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  2. Anonymous
    2022-11-07T20:16:14+00:00

    The very same problem occurs with me on my Tab S8 in DeX mode. I hope you guys can resolve this.

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  3. Anonymous
    2022-11-07T16:26:49+00:00

    Dear Tuomas Kulmata,

    Thanks for choosing Microsoft Community.

    Based on your description, I know your requirement. I am willing to help you but since your consult is about outlook for mobile, and this is really out of support scope. Since we do not have enough test environment and fixing Tool, but there is a delicate Team which is responsible for such kinds of consult and issues about Outlook for mobile. So I sincerely suggest you get in-app support via Get in-app help for Outlook for iOS and Android. The engineers there will provide you further help. Believe they can help you solve your consult and issue. Your understanding and co-operation are highly appreciated.

    Thanks for your precious time. Have a nice day.

    Sincerely,

    Katherine

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