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Outlook Client - Can't Switch to HTML

Anonymous
2022-10-13T19:59:32+00:00

When replying to or forwarding Plain Text messages in the Outlook client, I no longer have the option to switch to HTML or Rich Text. There is no button to switch formats on either the Message tab or Format Text tab. All format options are grayed out.

I'm using the Outlook desktop client version 2208 (Build 15601.20148 Click to Run) from the Microsoft 365 Apps for enterprise subscription product on a Windows 10 machine. I did a quick web search and found nothing on this issue.

Any help appreciated!

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2022-10-14T02:31:14+00:00

    Dear C Burke-Hill,

    Good day!

    Thank you for posting to Microsoft Community. We are happy to help you.

    Normally the steps are as follow

    1. In the message, click Reply, Reply All, or Forward.
    2. If you’re working in the Reading Pane, click Pop Out.
      Note: If you aren’t working in the Reading Pane, you don’t need to do this.
    3. In the message window, click Format Text > HTML.

    For reference. Change the message format to HTML, Rich Text Format, or plain text (microsoft.com)

    If there is still no difference, please double check this situation when switching between the new outlook and the legacy outlook on the top right.

    Assuming that this situation persists, based on your outlook version, please check if you face the same situation when using the latest update

    Version 2209 (Build 15629.20208)

    You will find it from this link Update history for Microsoft 365 Apps (listed by date) - Office release notes | Microsoft Learn

    Feel free to let me know how it goes for further assistance.

    We look forward to your reply for further assistance. Thanks for your cooperation.

    Sincerely.

    Mac | Microsoft Community Moderator

    1 person found this answer helpful.
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  2. Anonymous
    2022-12-05T06:09:12+00:00

    Dear C Burke-Hill,

    This is Freddy from Microsoft Community Team.

    I am glad to see our members' reply is helpful. Could you please vote for Mac Nsiloulou's reply? Then his answer can be seen by other users if someone has a same query.

    Thanks for your cooperation and understanding!

    Best regards,

    Freddy

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  3. Anonymous
    2022-11-04T10:41:09+00:00

    Hi C Burke-Hill,

    Good day!

    I hope you are doing well.

    I am writing to follow up on this thread. If you need any further concern, kindly feel free to contact us. We will be happy to assist you.

    I am really appreciating your precious time and kind cooperation.

    Stay safe and healthy.

    Sincerely,

    Darpan | Microsoft Community Moderator

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  4. Anonymous
    2022-10-15T01:48:22+00:00

    Dear C Burke-Hill,

    Thanks for your valuable feedback and sharing updates with us and I really appreciate your effort and your precious time doing. And I appreciate your kind words.

    Sincerely.

    Mac | Microsoft Community Moderator

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  5. Anonymous
    2022-10-14T17:56:13+00:00

    Thanks so much for your reply! I'm not working in the reading pane, though. The message was popped out in its own window.

    That said, I found where message formatting has moved to. It's now under the ellipse (the three dots) at the upper right of the tool bar under the Format Text tab in my version of Outlook.

    Thanks again for your help.

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