Outlook - How to setup auto forwarding for a shared mailbox?

Hello Natalia Jiang,

Thank you for your reply,

No you cannot use the shared mailbox to access the admin center, you need an account with Global admin right or exchange admin, it seem like you have user right so you need your IT department help so they can access the admin center. Only the admin of your organization can access the admin center.

please vote the suggestion it will help the other users in our community. Comments and feedback from our customers really motivate us to perform better and better and provided as much help as possible

I appreciate your kind words.

Have a good day and stay safe

Sincerely,

Eben Ezer Tres | Microsoft Community Moderator

Hello Eben,

Thank for your response!

Is the portal link is https://portal.office.com ? It seemed you miss a 'r' in the link.

And l have no idea about step2:exchange admin > mailboxes.

Could you please give me a picture or screen shot about this?

Thank you so much!

Natalia Jiang

Hello Natalia Jiang,

Good day!

Thank you for posting to Microsoft Community. We are happy to help you.

Yes, it is possible setup auto forwarding for a shared mailbox.

Please for the steps to achieve it:

1. Go to portal. https://potal.office.com
2. exchange admin > mailboxes.
3. Choose the Shared mailboxes you want to edit.
4. click on it < Mailbox.
5. You can find “Email forwarding “, click on manage email forwarding.
6. Enable “Forward all email sent to this mailbox”, then enter your mail address.
7. Save.

Note: you need admin permission to do it.

Appreciate your patience and understanding and thank you for your time and cooperation.

Sincerely,

Eben Ezer Tres | Microsoft Community Moderator

Hi Eben,

Sorry for disturbing you again and l have no idea about admin center account. Our company create shared mailbox by our IT platform.

Should l login with shared mailbox account??

Thank you so much.

Natalia Jiang

Hello Natalia Jiang,

This is the picture below:

log into your admin center and click on admin button

Thanks for your reply, please vote the suggestion it will help the other users in our community. Comments and feedback from our customers really motivate us to perform better and better and provided as much help as possible.

I appreciate your kind words.

If there is any issue related with the Office applications in the future, please feel free to post back in this community.

We will be here for help.

Have a good day and stay safe

Sincerely,

Eben Ezer Tres | Microsoft Community Moderator