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Office365 login starts Internet Explorer instead of standard browser

Anonymous
2023-03-22T10:17:10+00:00

Hello guys,

I have a problem with the office account login in outlook. Its starts internet explorer for the credentials instead my standard browser.
and internet explorer does not work properly so my login fails.

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2023-03-22T12:01:34+00:00

    Dear C-W.Chen,

    Good day!

    Thanks for posting to Microsoft Community. We are happy to assist you.  

    As per the description you have shared, we understand that you have a concern with Internet Explorer browser compatibility in standard (Edge) browser.

    To better understand the issue and provide possible solution, we need more details from you, please kindly provide us the following information. Thank you.

    • May I please confirm if Outlook for windows app default browser is Edge browser?
    • May I please confirm if you have got any error message? if yes, could you please provide us with the screenshot of the error message?
    • May I please confirm if your Outlook and browser is latest updated? if not, please kindly update if there is any pending update and check if there is any difference.
    • May I please confirm if you enable Internet Explorer compatibility in Microsoft Edge? if not, please kindly follow the steps below and enable the compatibility and check if there is any difference.
    1. Open your Microsoft Edge browser --> select the three dots (…) menu in the top right corner or press ALT+F.
    2. From the Menu that opens, select: Settings.
    3. On the Settings page, select the “Default browser” section.
    4. Set the option “Allow sites to be reloaded in Internet Explorer mode” to: Allow.
    5. Microsoft Edge will prompt you to restart the browser. Then restart your Microsoft Edge browser and check if there is any difference. you can refer to the screenshot below.

    We look forward to your update. Kindly note that the above requested information is required for further analysis and troubleshooting of your situation. Your patience and cooperation are much appreciated.

    Thanks for your precious time.

    Have a nice day! 

    Sincerely,

    Libeamlak | Microsoft Community Moderator

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  2. Anonymous
    2023-03-29T07:22:49+00:00

    Dear C-W.Chen,

    Good day!

    Hope you are doing great!

    Sorry to disturb. I am just following up to see if there are any questions, may I know if above reply could clarify your issue, or could you please help to confirm if anything else we may help you with? Thanks so much for your time.

    Stay safe and Healthy!

    Have a nice day!

    Sincerely,

    Libeamlak | Microsoft Community Moderator

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