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Why isn't my galaxy A12 not allowing me to access my emails or add a new email account account

Anonymous
2022-09-03T09:09:48+00:00

Why isn't my galaxy A12 not allowing me to access my emails or add a new email account account

Outlook | Outlook for mobile | Outlook for Android | For business

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  1. Anonymous
    2022-09-04T03:02:37+00:00

    Hello ScarlettD2018,

    Welcome to Microsoft community.

    Based on the section Outlook/Outlook for mobile/For home where you posted your question, may I assume that you are experiencing this issue while using the Outlook app in your phone?

    Could you share more information about your current problem so that we can better help you?

    • I would like to know when did this problem appear? Did you make any changes to your mobile system or Outlook application before this problem occurred?
    • Could you tell me the version of Outlook you are using?
    • I would like to know if there is any error message when you cannot access your email account or add an email account? If so, can you provide the error message to us?

    If possible, we would like you to describe your problem again in detail so that we can help you better.

    Looking forward to hearing from you.

    Sincerely,

    Mavis - MSFT | Microsoft Community Support Specialist

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