Greetings, Stephanie! My name is Arif, and I have been a long-time Microsoft user as well as an Independent Advisor. I'm sorry you're having this problem, and I hope I may be of assistance in finding a workable solution.
Please take the following actions:
- Kindly refer to the below link please.
link: https://www.tldevtech.com/what-are-the-common-c...
Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.
If the steps outlined above work for you, kindly let me know. If not, please feel free to respond to my chat.
Warm Regards,
Arif