How do i create a new email address for my business?

Hello TJ Comerford,

Many thanks for the prompt response.

To answer your query, one fact is you need admin credentials to access the admin center and add these users. If your former IT professional passed these on to you, there shouldn't be a problem adding users yourself.

For the second query, can you kindly clarify on this? By groups server do you mean email host or domain host? If its domain host and this domain is connected to Microsoft 365, this means that Microsoft is your Mail provider and there should be no issues adding the users (email addresses).

If you need any further clarification or incase I skipped something, please let me know.

Looking forward to your response.

Best Regards,

Ashraf

Hello TJ Comerford,

Thank you for posting to Microsoft Community.

I understand that you need to know how to create a new email address for your business. May I kindly know if you currently have an active Microsoft 365 subscription?

If so, you can add a new email address by adding a user in the M365 admin center. During the setup, you can specify a new email address (username) that the user can use to sign into office 365 apps and services.

For more info, please refer to Add users and assign licenses in Microsoft 365 - Microsoft 365 admin | Microsoft Learn.

Depending on the phone operating system, please refer to documents below on how to set up email in Outlook (Android and iOS).

Set up email in the Outlook for Android app - Microsoft Support

Set up the Outlook app for iOS - Microsoft Support

In case you need any further queries or if I got you wrong in anyway, please let me know and will gladly assist further.

Looking forward to your response.

Best Regards,

Ashraf

Hello TJ Comerford,

Thank you for the clarification.

In this case, you may need to get in touch with blue host support for further assistance. For the query about using two email hosts at a time (Blue Host and Microsoft), this might not be possible. This is because each host/server uses different DNS records in particular the MX records responsible for mail flow to your domain. Having more than one host for the same address host might cause some issues/confusion. Highly unrecommended.

Please feel free to let me know if you have any further queries and will gladly assist.

Best Regards,

Ashraf

Thank you for your prompt responses Ashraf.

So I do not have any of the credentials from the previous IT professional I was working with.

The new IT professionals I am contracted with use blue host as their server. They set up an email account on blue host for my company and it only sends mail because it’s a blue host server and not a Microsoft server I’m guessing.

Would there be a way to use their server for outgoing and Microsoft’s server for incoming?

If so, then how would that be accomplished?

I apologize for the delay and am unaware of where you are in the world so whenever you have the opportunity and availability to respond it would be greatly appreciated.

Thank you.

Thank you so much for the reply Ashraf.

I do have a current subscription however I didn’t initially set up the email address for my company nor am in contact anymore with the IT professional who did.

Will that make a difference in order to create this new email for my company?

Also, I’m not certain if it matters however I’m using another IT support groups server which is different than the original server my original company address is on.