Share via

Why can't I see shared calendars in Outlook desktop app?

Anonymous
2022-11-15T04:42:59+00:00

Hi,

OS: Windows 10

App: Office 365 - Outlook desktop

I can't see my colleagues calendars in the Outlook desktop app despite them sharing them with me BUT I can see them in Outlook online. Why?

My colleagues have shared their calendars with me but when I add them via the "add calendar" button (search via address book, double click their name, click ok) nothing happens.

I have three email accounts (and calendars) using outlook and they all seem to work fine. The only other strange thing I have happening (I don't know if it's related) is that when I open Outlook one of the my calendars is listed under "shared calendars" (despite it being mine and not even being shared with anyone) but when I try to add a shared calendar, after clicking "ok" on the "add calendar" dialogue box, the outlook window flickers and the calendar listed under shared all move to "my calendars" - see images below. Once this happens, there is nothing listed under shared calendars. If I then try to add the shared calendars a 2nd time, nothing at all happens after I click ok.

I've had my colleagues remove their shares with me and then re-add me, but it doesn't do anything. It definitely seems to be a desktop issue because when I log into Outlook online I can see the shared calendars. I've also tried restarting Outlook and my computer several times and nothing changes.

Other people in the office also use Outlook for multiple accounts without any issues.

I've been trying to fix this issue for a month and have run out of ideas.

Thanks for your help.

Jackson

Before initial share:

After initial share and until I close Outlook:

Outlook | Windows | Classic Outlook for Windows | For home

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

Answer accepted by question author

  1. Anonymous
    2022-11-15T09:02:36+00:00

    Greetings Jackson,

    It's our pleasure to assist you, based on your description, we understand that you can't see shared calendar in outlook desktop app. Microsoft have introduced a new option in the exchange account setting dialog: Turn on shared calendar improvements

     As you mentioned that when you use outlook for web you don't face same issue, try the below steps:

    • In Outlook, select File >Account Settings >Account Settings.  You will see a list of your email accounts.
    • Select the Microsoft Exchange account that you use to manage someone else's calendar and choose Change....
    • Choose More Settings, followed by the Advanced tab.
    • Select the checkbox next to: Turn on shared calendar improvements.
    • Click on Apply then Ok
    • Close and restart outlook Image For Extra reference use this link": How to enable and disable the Outlook calendar sharing updates - Microsoft Support If the issue still persists, please kindly provide us previous requested information (screenshot of the issue and outlook version with build details), so we can check and assist you further. We are looking forward to your response Have a nice day!

    10+ people found this answer helpful.
    0 comments

4 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2022-11-16T08:00:28+00:00

    Hi Inema,

    Thanks a lot for your reply. I opened outlook today and once again, 2 of my calendars (rather than just 1) appeared also under the shared calendar group.

    Ignoring this, I followed your instructions and found the check box already ticked so I unchecked it, closed and then restarted Outlook, then added a shared calendar and this time it appeared calendars appeared.

    I then followed your instructions again, only this time I checked the box, closed and restarted Outlook, added the 2nd calendar and this one appeared correctly as well and my two calendars which were listed under "shared" moved to "my calendars" so all is right with the world.

    Thanks a lot for your help.

    Jackson

    5 people found this answer helpful.
    0 comments
  2. Anonymous
    2022-11-16T12:03:35+00:00

    Greetings Jackson,

    Hope you are doing well!

    Thanks for the update. We’re glad to hear that the issue has been resolved.

    Moreover, if you have any further question or encounter any other issues regarding Office 365 in future, please feel free to post a new thread in our forum. We are here to further assist you.

    Have a nice day! 😊

    Sincerely,

    Inema| Microsoft Community Moderator

    2 people found this answer helpful.
    0 comments
  3. Anonymous
    2022-11-15T06:00:31+00:00

    Thank you.

    0 comments
  4. Anonymous
    2022-11-15T05:52:32+00:00

    Dear Jackson,

    Good day! Thank you for posting to Microsoft Community. We are happy to assist you.

    Per the description you have shared, your concern regarding with " Why can't I see shared calendars? " At this very moment, I am looking into whether there could be a possible solution to this issue. I will get back to you as soon as I get any additional information about your query.

    Thanks in advance for your understanding! Your patience and cooperation will be highly appreciated.

    Sincerely,

    Inema | Microsoft Community Moderator

    0 comments