Printing rules have been disabled on desktop version of outlook

Question

Printing rules have been disabled on desktop version of outlook

Anonymous

To the customer support team,

I have noticed that one of my rules has been disabled after I engaged the preview version of Outlook. Now that Outlook is connected to Edge, the desktop version functions similarly to the online version. However, I have noticed that I can no longer run printing rules. Our office is not completely paperless, and there are some emails that we continue to print for record-keeping purposes. Previously, I had those records print automatically, via a desktop rule. With the new update, I can't figure out how to setup the rule again, since printing is not a normal, available action option. We need to continue to print certain emails... what method can I use to do this automatically, as we did before?

Thanks!

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Answer 1

Hi, Jacob Vanator

Good day!

Thank you for posting to Microsoft Community. We are happy to help you!

According to your description, the issue of your concern that your created printing rules no longer work on your Outlook desktop client.

For narrowing down this issue, could you be kindly to provide us the screenshot of your Outlook's office account page by open Outlook > File > Office account.

Here are the steps to open private messages:

To view private messaging options> click your profile picture at the top on the right > select the My Profile option. Click View private message（I have sent a message to collect the information.

We appreciate your cooperation on this post. Thank you.

Sincerely,

Alex | Microsoft Community Moderator.

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Printing rules have been disabled on desktop version of outlook

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