I am getting this popup that is saying cannot verify server identity. "The identity ofoutlook.office365.com" cannot be verified.

Hello Andrew Rhye

Thank you for posting in Microsoft Community.

I understand that you have an issue in regard to the server setting of your Outlook account. Let’s work together in finding the best resolution to this issue.

For me to better understand the issue, I’d like to ask a few questions:

• Are you using the Outlook app or Outlook.com?
• What is the domain of your account? Gmail.com, Hotmail.com or Outlook.com
• What is the email configuration of your account? POP or IMAP?

The error message “Cannot Verify Server Identity” can occur when your device is unable to verify the identity of the server you are trying to connect to. This error can be caused by several reasons, including incorrect date and time settings on your device, outdated software, or incorrect server settings.

To fix this issue, you can try the following solutions:

• Check your device’s date and time settings and make sure they are correct.
• Update your device’s software to the latest version.
• Reset your network settings by going to Settings > General > Reset > Reset Network Settings.
• Remove and re-add your email account on your device.

Let us know the result and we will get back to you as soon as we can.

We look forward to your response.

Regards,

Jason Guer

Microsoft Community Moderator

Hi I am having the same issue how do I contact and get help with this please? I will try options above but how do I contact in case I lose this thread?

Hello!

We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)

Regards 

Jason Guer 

Microsoft Community Moderator

I have the same problem, but it only happens with my home internet. Happens with all web sites. I switched to using my iphone hotspot and it’s fine.

I am getting this popup that is saying cannot verify server identity. "The identity ofoutlook.office365.com" cannot be verified.

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