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I'm unable to open pdf attachments on my android

Anonymous
2023-07-16T20:10:20+00:00

I keep receiving the following message: you don't have an app that can open this type of file

I have Adobe Reader, All Document Reader, latest software update on my android but I'm stuck now.

Outlook | Outlook for mobile | Outlook for Android | For business

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  1. Anonymous
    2023-07-16T21:51:59+00:00

    Hi Felicity! This is Raech. I'm a fellow Outlook.com user and I'm here to help.

    It seems that this is a recent bug as other users have experienced this as well. Fortunately it can be resolved with a few steps.

    • Open the email that has the attachment.
    • Tap the three vertical dots next to the PDF attachment.
    • Select 'Device PDF viewer'.
    • Select 'Remember my choice' and then tap the PDF viewer app of your choice on the list.

    Kindly check if the problem has been resolved and let me know as soon as possible.

    Sincerely,
    Raech C.

    Give back to the Community. Help the next person who has this issue by indicating if this reply solved your problem. Click Yes or No below.

    30+ people found this answer helpful.
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  2. Anonymous
    2023-08-30T18:13:21+00:00

    Hi Reach

    I have the same problem with pdf attachments on Outlook Android tablet.

    I hoped to follow your solution but there are no 3 vertical dots or anything else next to the attachment symbol. It just offers the 3 options 1. Preview 2. Download 3. Save to One Drive. I can download the attachment and open it no problem but it won't open in Preview. Any help much appreciated.

    John

    2 people found this answer helpful.
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  3. Anonymous
    2023-10-29T19:41:21+00:00

    I tried your suggestion, however, device PDF viewer is dimmed and not selectable. No apps were removed prior to this.

    1 person found this answer helpful.
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  4. Anonymous
    2023-07-17T01:01:49+00:00

    You're very much welcome! Feel free to leave a rating and have a great day!

    1 person found this answer helpful.
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  5. Anonymous
    2023-07-16T22:55:55+00:00

    Thankyou so much, this has worked for me. Great, speedy response. 👍

    1 person found this answer helpful.
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