Outlook | Outlook for mobile | Outlook for iOS | For business
Using Outlook for iOS in business environments for email and scheduling
As long as you're happy with everything - that's all that matters :-)
ADDING HOTMAIL ACCOUNT TO OUTLOOK 2021 - WINDOWS 11, 64 BIT PC - MICROSOFT EDGE
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Anonymous
Hi
I have just purchased and installed Office Professional Plus 2021 after upgradng from Office 2016, but I am unable to re-add my outlook account. This worked fine when I set it up in 2016.
It finds my email address and when I click next the dialogue box keeps flashing and then states it hasn't worked.
Does anyone know the settings to set this up as I have looked online for SMTP & IMAP and I can't remember what exactly I need to put in each of these Server Boxes. I have just put IMAP and SMTP, and the number and encryptions specified with no luck.
I know previously you had to download a hotmail converter but I can't seem to find that even, I have used hotmail for years and really want to use it in outlook rather than in MAIL or online as I find it's more convenient.
I have tried outlook.com, Exchange, POP, IMAP when trying to set it up manually and all failed.
Thank you
Outlook | Outlook for mobile | Outlook for iOS | For business
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14 answers
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Anonymous
2023-05-24T17:42:53+00:00 -
Anonymous
2023-05-24T17:41:41+00:00 Maybe it was them then. Thank you
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Anonymous
2023-05-24T17:38:18+00:00 I've lost all my contacts anyway, just glad i've got it working :-)
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Ron-6928 4,991 Reputation points2023-05-24T17:34:45+00:00 Coincidentally the person who had a problem with her Outlook app yesterday has no problem accessing her mailbox this morning. I did absolutely nothing to her computer. I just told her to use a web browser as a workaround so she could continue working yesterday. I also told her to keep retrying Outlook app every few hours. Didn't connect until I left the office around 4 pm.
This is the error she got when launching Outlook app:
She can access her mailbox with a web browser on that same PC so network isn't the issue. My suspicion was correct. Problem was on the server side.