ADDING HOTMAIL ACCOUNT TO OUTLOOK 2021 - WINDOWS 11, 64 BIT PC - MICROSOFT EDGE

Hi Karl

I have just tried again and managed to do it manually.

Settings were

IMAP

Outgoing Server - outlook.office365.com

SMTP - smtp.office365.com

Advanced Settings

Make outgoing server same as incoming

Next Tab - outgoing TLS (didn't look or touch the number for the port)

              Incoming STARTTLS

Not sure if luck or because of what RON6576 said below of there possibly being an issue but happy it's now working. Thank you for your all your help :-)

Hi Karl

Thank you for your reply.

Yes it was the same PC as 2016. I did uninstall 2016 before installing 2021.

When I initially opened outlook once installed it did open with my account, however, it kept saying it was trying to connect to the server then disconnecting. Each time I clicked on it (on the bottom part of the toolbar) to try to enter the password as it mentioned that, an outline of the dialogue box kept flashing several times, then stated it didn't work.

I then removed my hotmail account in the hope of trying to re-add it. As mentioned above, I did try all them, it would find my email but 'while searching' the dialogue box still kept flashing and would come up that it didn't work, which is why I tried manually doing it but couldn't remember what I needed to put under IMAP Server and SMTP Server exactly, though I had found some port settings to try e.g. 993 and 587 and SSL etc.

I have now tried to do it as you suggested both automatically and manually again, automatically it will only allow for an unencrypted account to be set up. Manually again, I am stuck what to put at SMTP and IMAP Server sections, so hence, it's still not working.

Yes I can login to my account perfectly ok online.

H

I followed your steps exactly. I created a name, the dialogue box opened, I entered password and email, it searched the first time would only find an unencrypted account, I did it a second time after I posted above and it said it couldn't find it.

I tried manually again and that's where it asks about putting details in for the incoming/outgoing server :-(

>>

I am stuck what to put at SMTP and IMAP Server sections, so hence, it's still not working.

<<

For an Outlook.com account, there would be absolutely no reason to enter IMAP or SMTP settings - either there is something missing from this description, or the Outlook profile is corrupt.

Have you tried creating a new Outlook profile and configuring the account as described in the previous reply. For an Outlook.com account (or any IMAP account for that matter), you would only need to enter the email address / password for the account. Only POP accounts need to be explicitly manually configured.

Hello togorman

Hi, I'm Karl and will be happy to help you today.

The only thing that is required to add an Outlook.com based email account (@Outlook @Hotmail @Live @MSN) to any version of Outlook desktop is entering the email address / password with the following caveat

The <Primary Alias> for the account must be an Outlook.com based email address

You can check your account alias addresses via this link

https://account.live.com/names/manage

Out of curiosity, did you install '2021 on the same machine as '2016? If yes, it would have used the same Outlook profile so there would have been nothing to do in terms of Outlook but '2016 should have been uninstalled before installing '2021. Outlook profiles do not get removed when Office is uninstalled.

The convertor you mentioned has long since gone by the wayside - circa '2015 / 2016 when all Outlook.com accounts were migrated to the new Exchange servers. For most people, manually configuring an Outlook.com account is not recommended since there are no benefits. You cannot manually configure any Exchange based account (the default account type for Outlook.com)

Just in the interests of time, if this is a new install, one quick test you can do to eliminate the possibility of a corrupt Outlook profile is creating a new Outlook profile using the Control Panel Mail app and configure the account to see if the same issue remains (this assumes you can log into this account normally using your browser)

a) - With Outlook closed open the Control Panel <Mail> app

Just in case you need info regarding how to access the Control Panel Mail app, that's described in the following article by Outlook MVP Diane Poremsky

Where is the Control Panel Mail icon?

https://www.slipstick.com/how-to-outlook/where-...

If using Windows 11

How to Open Control Panel in Windows 11

https://www.lifewire.com/open-control-panel-in-...

b) - Select <Show Profile> --> <Add> --> give the new profile a name (no need to remove the existing Outlook profile)

c) - Configure your email account(s)

d) - Set the newly created Outlook profile as the default for the next time Outlook is opened otherwise it'll use the old profile

Required Forum Disclaimer: The above links are non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.