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Outlook with Office 365. cannot edit/add signatures. "e-Mail account" is greyed out

Anonymous
2023-04-12T04:35:59+00:00

We've a user who raised an issue on his client, where they can see all their previous signatures as options, but cannot see them in the manage signature window.

They cannot add new ones, or edit the existing.

The "E-Mail account" field is blank, and cannot be selected.

So I tested same on our RDS server. issue is the same there for my account.

I can create new (and edit) signatures on Web Outlook, and they appear as available in the drop down in new messages, but I cannot access/edit them inside Outlook.

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2023-04-13T01:24:50+00:00

    Greetings Ivan Arnerich,

    Hope you are doing well!

    Thank you for getting back to us. Kindly try with below methods if it will make any difference.

    To disable roaming of your Outlook options, use the following steps: 

    1. Select File > Options.
    2. Under Outlook Options, select General.
    3. uncheck the box Store my Outlook settings in the cloud.
    4. Select OK. Outlook roaming options - Microsoft Support

    Kindly try to disable Roaming by adding a registry key which mentioned in this thread check if it will make any difference Outlook roaming signature vs Signatures on this device - Microsoft Community Hub

    **Hive: HKEY_CURRENT_USERKey Path:**Software\Microsoft\Office\16.0\Outlook\Setup\
    **Value Name:**DisableRoamingSignaturesTemporaryToggle
    **Value Type:**REG_DWORD
    **Value Data:**1

    Please feel free to let me know if there are any updates or if I've got you wrong. I will keep assisting you based on the information you provide. We sincerely appreciate your patience and cooperation. Thanks for your precious time. Have a nice day!

    Best regards,

    Inema | Microsoft Community Moderator

    3 people found this answer helpful.
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  1. Anonymous
    2023-04-13T19:49:28+00:00

    kia ora Inema

    I did not need to uncheck that as it was already not checked

    I've responded to your pvt msg with a video as a still cannot show "no response from a click"

    1 person found this answer helpful.
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  2. Anonymous
    2023-04-12T22:42:10+00:00
    • May I please know that you get same situation if you try to remove office registry key? to check this kindly check kindly Press the Windows key   R to open a Run window-->enter regedit and click **OK-->**Press CTRL F and enter 0006F03A-0000-0000-C000-000000000046 into the search box-->click Find Next-->Delete the key by right-clicking on the entry and click Delete-->Press F3 to repeat the search until no more registry keys are found then check if it will make any difference. Signature option does not open in outlook 2016 - Microsoft Community Hub
      • I will do this on the local client for testing. if that's successful I'll look to repeat it on the RDS server, but as the RDS server affects multiple users I'll want to be sure it's the answer before changing any HKML keys
        • I have removed all instances of above reg key, restarted outlook. and also tried outlook in safe mode. the issue persists.

    Also, Group policy results on the client show no Outlook based policies in play at all.

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  3. Anonymous
    2023-04-12T19:51:10+00:00

    kia ora Inema.

    answers below:

    • May I please know your current environment? Is Hybrid exchange, On-Prem exchange (Server exchange) or pure cloud?
      • Exchange 365 cloud only (no on prem exchange)
    • May I please know if your IT department didn't set a Group Policy to stop users from adding/editing signatures?
      • there's no additional GP that has recently been made. My client (local) is part of the AD, and I can amend and create signatures here. the issue is present on one person's client, and on the RDS server at this stage. if it was GP related, I'd expect my experience local to be consistent with RDS server (it is not), unless it was a computer based policy. I will review the group policy results on the machine that the other user is on tho to confirm.
    • May I please know that you get same situation if you try to remove office registry key? to check this kindly check kindly Press the Windows key   R to open a Run window-->enter regedit and click **OK-->**Press CTRL F and enter 0006F03A-0000-0000-C000-000000000046 into the search box-->click Find Next-->Delete the key by right-clicking on the entry and click Delete-->Press F3 to repeat the search until no more registry keys are found then check if it will make any difference. Signature option does not open in outlook 2016 - Microsoft Community Hub
      • I will do this on the local client for testing. if that's successful I'll look to repeat it on the RDS server, but as the RDS server affects multiple users I'll want to be sure it's the answer before changing any HKML keys
    • May I confirm that you get same behavior after creating new profile? Create an Outlook profile - Microsoft Support Please do not delete old profile to prevent the loss of your data.
      • I have created a new outlook profile and the issue persists. I did not create a new windows profile, but considering it's happening on the RDS server (new profile there) then it would appear to be machine specific rather than user based.
    • May I please confirm that your outlook is Updated? to check this kindly go to File-->Office Account-->Update Options-->Update Now
      • this was one of the first things I did.
    • Would you mind to kindly provide the screenshot of the outlook version are you using? Kindly go to File-->Office Account
      • the version is Office 365 apps for enterprise, but on the RDS server it does not show that (I'm thinking the 'multi user installation switch' has an impact on what's shown?)
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  4. Anonymous
    2023-04-12T06:44:11+00:00

    Dear Ivan Arnerich,

    Good day!

    Thank you for posting to Microsoft Community. We are glad to assist.

    As per your mentioned description about "Outlook with Office 365. cannot edit/add signatures. "e-Mail account" is greyed out". To understand the situation and be able to offer you relevant suggestions, we would need a little more information from you. Kindly help us in providing the following information.

    • May I please know your current environment? Is Hybrid exchange, On-Prem exchange (Server exchange) or pure cloud?
    • May I please know if your IT department didn't set a Group Policy to stop users from adding/editing signatures?
    • May I please know that you get same situation if you try to remove office registry key? to check this kindly check kindly Press the Windows key   R to open a Run window-->enter regedit and click **OK-->**Press CTRL F and enter 0006F03A-0000-0000-C000-000000000046 into the search box-->click Find Next-->Delete the key by right-clicking on the entry and click Delete-->Press F3 to repeat the search until no more registry keys are found then check if it will make any difference. Signature option does not open in outlook 2016 - Microsoft Community Hub
    • May I confirm that you get same behavior after creating new profile? Create an Outlook profile - Microsoft Support Please do not delete old profile to prevent the loss of your data.
    • May I please confirm that your outlook is Updated? to check this kindly go to File-->Office Account-->Update Options-->Update Now
    • Would you mind to kindly provide the screenshot of the outlook version are you using? Kindly go to File-->Office Account

    This requested information will help us to narrow down the scenario and find the right troubleshooting.

    We are looking forward to your response! Thanks for your precious time. Have a nice day!

    Best regards,

    Inema | Microsoft Community Moderator

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