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Sometime over the last week or two, I've noticed that when I try to look up an Office 365 Group in Outlook, like to send an email to the group, suddenly the email address doesn't resolve as a group, and my groups are almost all gone from the sidebar.
This led me to look where I usually go to find groups that are hidden on the sidebar in desktop Outlook, which is the web version of Outlook, where even hidden groups can be found by using the correct URL scheme "https://outlook.office365.com/people/group/[tenant URL]/[team/group name]".
Now, I have no way to manage my groups (whether or not they're tied to a team) or have any way to verify emails to my groups are actually going or not.
Does anybody else use groups this way, I've always found it very helpful, and I've been trying to pin down whether it could be my admin changing something about groups (seems unlikely given my dive today in to my own dev tenant's admin settings), or have Office 365 Groups features just been further de-prioritized?
Curious to see if anybody has any info about this.
Organizing and accessing contact information in Outlook.com
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi Robert
Yes. When an update came out a month , this was a big bug . Microsoft was aware of it, and through our Community, I saw I was not alone. However, about two weeks or so ago, they fixed it with I suppose another update and they magically reappeared. Maybe you haven’t received the latest update yet.
When I try to access the group via "https://outlook.office365.com/people/group/[tenantURL]/[groupName]" (the URL it gives me for the Office 365 Groups which are not tied to a team which are still showing), here is the error message I get:
"This item might not exist or is no longer available".
For what it's worth, the group definitely still exists, I can try this with any number of Teams connected to Office 365 Groups on the backend and they're definitely still there.
May I know if your getting an error message anytime you try to access them ?
Hi, thanks for the response. This doesn’t seem to be a glitch, it seems like a configuration change with how Groups tied to a Microsoft Team have recently been removed completely from view in Outlook, including the ability to follow a team in your inbox or configure whether you receive email from the group/team’s email address.
The groups haven’t been deleted (the teams are still there) I just can’t access them in Outlook like I could before. I’ll chat with my m365 administrator to see if they changed anything to this effect but I really doubt if because they are quite conservative when it comes to changing our tenant.
Hi ! This is Benpella . I'm a fellow Outlook.com user and I'm sorry to hear about the issue.
If your Office 365 Groups have suddenly disappeared, here are a few steps you can take to troubleshoot and potentially resolve the issue:
Refresh the page and clear browser cache: Sometimes, the disappearance of Office 365 Groups can be due to a temporary glitch. Refresh the page in your web browser and try clearing your browser cache to ensure you're viewing the latest information.
Check the Deleted Items folder: Office 365 Groups that have been deleted are usually moved to the Deleted Items folder. Go to the Outlook web app and navigate to the Deleted Items folder to see if your groups are there. If they are, you can restore them by right-clicking on the group and selecting "Move" > "Other Folder" > choosing the desired location.
Verify your permissions: Ensure that you have the necessary permissions to view Office 365 Groups. Contact your IT administrator or the person responsible for managing your Office 365 environment to confirm that your account has the appropriate permissions.
Check with your organization's IT support: If you are part of an organization, reach out to your IT support team or helpdesk. They can investigate the issue further and provide specific guidance based on your organization's setup.
Restore from backup: If your Office 365 Groups have been permanently deleted or can't be recovered using the above methods, check if your organization has backups or a retention policy in place. You may be able to restore the groups from a backup or contact your IT department to assist with recovery.
Benpella