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How can I edit my rules in "New Outlook"?

Anonymous
2023-05-11T11:22:33+00:00

I am testing/previewing "New Outlook". All of my old rules are showing "This rule can't be edited or viewed in Outlook for Windows". Is this a temporary situation or is there something else I need to do?

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2023-07-11T10:20:51+00:00

    Not that I've solved it for myself completely, but might be a hint for someone.

    In my case, there seems to be a problem with one specific action: mark as read. even though named the same, but there's compatibility problem between classic Outlook and new / web outlook interface. I can avoid this action, so no more problems for me.

    I have only few simple rules (find by sender/subject/recepient known useless emails and mark as read / delete).

    In new outlook 2 out of 3 rules stopped working. And message displayed for particular rules: "This rule can't be edited or viewed in Outlook for Windows". Similar behavior in web Outlook.

    Switched back to Classic Outlook. Found out, that 2 rules (that previously stopped working in new outlook), had action 'mark as read'. And when this action used, and rule is saved, classic Outlook warns that rule works when client is running (probably action specific to Windows client app). OK, I get it. Removed the action, saved rules, switched back to new outlook.

    All works! Now in new Outlook interface, for one of the rules tried add step 'mark as read' - no problems, added. Checked in web outlook - no problems with this rule. Good!

    Switched back to old Outlook - got error: "There was an error reading the rules from the server. The format of the server was not recognized." None of rules are shown (even if only one probably has conflicting action)

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  2. Anonymous
    2023-05-15T17:08:20+00:00

    Same issue here. It was not clear that changing to this new outlook version would result in loss of functionality. It seemed to suggest to only be a different interface. This is disappointing.

    And also makes the message confusing. As I'm running outlook on windows.

    Any timeline when this functionality will be implemented?

    It also seems the rules are not working. Need to run the "old" version of outlook for that.

    Last question: can I still run the old outlook version on the same computer?

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  3. Anonymous
    2023-06-28T07:56:00+00:00

    I have exactly the same problem. Some rules stopped working on new outlook and I cannot edit those through windows Outlook application nor through browser Outlook.

    I tried contacting support through in app option exactly as you mentioned. I have described my problem in detail with screenshots and steps to reproduce and when I sent the report I got message, that no relevant topic was found in the knowledge base and I should check back later...

    ...seriously? No support ticket?

    I understand great benefits of releasing pilot versions of software to general public, but leaving your early adopters alone, stranded without help with bugs that basically break the software (using outlook without rules is a no-no basically in any corporate environment) is just mind-boggling. We literally HAVE TO fall back to older Outlook because of no reasonable feedback regarding the issue that we are currently experiencing.

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  4. Anonymous
    2023-07-12T10:53:44+00:00

    MMurza - Fantastic problem-solving!

    This is a real bug: it looks like they have broken the rules model accidentally, and it's not backwardly compatible for the mark as read action.

    I'd recommend anybody reading this reports this to MS as a support ticket, it really shouldn't be the case, and needs to be fixed.

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  5. Anonymous
    2023-06-16T12:06:34+00:00

    so we should do the testing for you. ridiculous. classic MS

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