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Encrypted message " Sorry, we can't display your message right now"

Anonymous
2023-04-12T09:37:36+00:00

"Something went wrong and your encrypted message couldn't be opened. Please try again by following the instructions in the original email message in 5 minutes."

It's been this way for months, trying to access my autism diagnosis letters, now I've lost my proof that I'm autistic and I've been trying to open the emails for weeks, the company who diagnosed me closed in 2021 and I can't even contact them to get a new letter, my doctor does not have it on record.

Someone please help me I'm losing my mind :(((

Outlook | Windows | Classic Outlook for Windows | For business

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  1. Anonymous
    2023-04-13T01:57:19+00:00

    Hey, how you doing?

    Thank you for contacting us and welcome to the Microsoft Community.

    My name is Vitor. I'm an Independent Advisor and I'll be glad to help you today.

    I would like you to check the article below. There is the solution to the problem that is occurring. See "Solution".

    "We can't display your message right now" error in Outlook Web App when an Exchange Online user views an encrypted message: https://learn.microsoft.com/en-us/microsoft-365...

    Thanks,

    Vitor S.

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  2. Anonymous
    2023-04-12T16:01:13+00:00

    Hello,

    Thank you for your reply and providing Information.

    I can understand the situation , But in this case that Company may have used some different Encryption which requires that domain or mail server to be Active or reachable to unlock or use decryption key. The best option I can see is to try to reach them to resend your reports via physically copy.

    Best Regards,

    Prakash

    1 person found this answer helpful.
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  3. Anonymous
    2023-04-12T15:31:48+00:00

    anyone help me please I can't access an important medical record because of it

    1 person found this answer helpful.
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  4. Anonymous
    2023-04-12T10:52:34+00:00

    Hi thank you I tried but it didn't work

    1 person found this answer helpful.
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  5. Anonymous
    2023-04-12T10:12:38+00:00

    Hello,

    Thanks for reaching out! I'm an Independent Advisor and a Microsoft user like you.

    Please open browser using incognito or InPrivate mode then try to access that Encrypted email from Outlook Web : https://outlook.office365.com/mail/

    In case of additional questions, reach out back to me, and I will be happy to help and try our best to resolve your issue.

    Best Regards,

    Prakash

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