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Outlook 365 hangs when clicking on an email with a meeting invite.

Anonymous
2023-08-16T15:51:42+00:00

Below is the event viewer log from the issue. I tried every troubleshooting step I could find... cleared the local cache, started in safe mode to determine if add-ons were the cause, created a new email profile, deleted and reinstalled the app, repaired the install, even checked windows accessibility settings I read about here.... etc etc etc. Short of freshly reimaging my user's PC, I'm at a loss as to what to do next. Any help would be appreciated!

Fault bucket , type 0

Event Name: AppHangTransient

Response: Not available

Cab Id: 0

Problem signature:

P1: OUTLOOK.EXE

P2: 16.0.16626.20170

P3: 64cc69ef

P4: unknown

P5: unknown

P6: unknown

P7: unknown

P8:

P9:

P10:

Attached files:

\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERF5D2.tmp.WERInternalMetadata.xml

\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERF5F2.tmp.xml

\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERF600.tmp.csv

\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERF650.tmp.txt

These files may be available here:

Analysis symbol:

Rechecking for solution: 0

Report Id: 7b37a967-2bb6-47ae-9954-c189a609201d

Report Status: 2049

Hashed bucket:

Cab Guid: 0

Outlook | Windows | Classic Outlook for Windows | For home

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2023-08-16T22:34:41+00:00

    Dear Zachary Whetsel,

    Good day! Thank you for posting to Microsoft Community. We are happy to help you.

    Based on your description, I understand that you have a query "Outlook 365 hangs when clicking on an email with a meeting invite." Before we continue, we need more detailed information about the situation you are experiencing.

    Help us isolate the problem by providing the following information:

    1. What version of Outlook are you using? See What version of Outlook do I have? (microsoft.com)
    2. What type of email account is set up in Outlook, POP, IMAP, or Exchange?
    3. Have you tried Opening Outlook in safe mode to check if the app hangs when clicking on the meeting invitation?
    4. May I know if this is happening to all invitation you receive?

    We look forward to hearing from you; Please note that our initial response does not always resolve the issue right away. However, with your help and more detailed information, we can work together to find a solution. Thank you for your help.

    Sincerely

    De Paul | Microsoft Community Moderator

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