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Why aren't all my emails showing up in my mobile outlook app as they do on my desktop app?

Anonymous
2023-11-01T02:22:28+00:00

My outlook inbox on desktop shows all emails, but on my mobile app for outlook, only a couple of those emails show up. I do get notifications for all emails on the phone and can open up the emails that do not show up in my inbox through my notification. How can I get all my emails to show up in my inbox on my mobile outlook app as they do on my desktop? (I arleady tried restarting phone and deleting old emails to make more space)

Outlook | Outlook for mobile | Outlook for Android | For business

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  1. Anonymous
    2023-11-01T17:11:28+00:00

    Hi,

    Thank you for posting in Microsoft Community.

    Based on your description, it looks like some of your emails are not showing up as they do on your Desktop application. There are a few reasons why this might be happening. One possibility is that your mobile app is not syncing properly with your desktop app. To fix this, you can try the following steps:

    1. Open the Outlook app on your mobile device.
    2. Tap on the three horizontal lines in the top left corner of the screen.
    3. Scroll down and tap on "Settings".
    4. Tap on the account that is not syncing properly.
    5. Toggle the "Sync email" switch off and then back on again.
    6. Wait a few minutes for the app to sync with your desktop account.

    If this does not work, you can also try removing and re-adding your account to the app. To do this, follow these steps:

    1. Open the Outlook app on your mobile device.
    2. Tap on the three horizontal lines in the top left corner of the screen.
    3. Scroll down and tap on "Settings".
    4. Tap on the account that is not syncing properly.
    5. Tap on "Delete Account" and confirm that you want to remove the account.
    6. Tap on "Add Account" and follow the prompts to re-add your account to the app.

    If neither of these solutions work, please let me know and we can explore other options.

    Sincerely,

    Leonardo_Y

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  2. Anonymous
    2023-11-08T22:54:28+00:00

    Hello

    We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)

    Thank you for your understanding

    Sincerely,

    Leonardo_Y

    4 people found this answer helpful.
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