Share via

Setup an IMAP email account on Office 2016 or O365, Test Account Setting is greyed out

Anonymous
2023-08-03T13:09:45+00:00

Dear Sirs,

I am writing to you for how could I fix the test account setting on Outlook 2016 or O365.

When I used Outlook 2010 to set up an IMAP email account, test account settings could be unclicked normally. Therefore, if I upgrade to Outlook 2016 or O365, then the check box will be greyed out.

I have taken a look at such articles somewhere on the internet, they usually mentioned this cannot be fixed. So, may I please have more information here?

Thank you very much for your replying and I look forward to hearing from you soon.

Kenson Lau

Outlook | Windows | Classic Outlook for Windows | For home

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2023-08-03T16:41:43+00:00

    Hello Kenson Lau,

    Thank you for posting to Microsoft Community. We are happy to assist you.

    To help us narrow down the issue that you are facing, kindly share a screenshot of the error page.

    Meanwhile, if you do not have admin access kindly reach out to your admin to check if IMAP is enabled in Microsoft 365 admin center. Sign in to Microsoft admin center > Users > Active users > select the user > mail > manage mail apps.

    We look forward to hearing from you; Please understand that our initial reply may not always immediately resolve the issue. However, with your help and more detailed information, we can work together to find a solution. Thank you for your cooperation.

    Sincerely,

    Simbarashe | Microsoft Community Moderator

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments