Share via

How can I disable the pop up shortcut icons that appear in my email list when trying to select a message?

Anonymous
2023-11-15T17:34:27+00:00

I am constantly deleting or performing other unintended actions when trying to select an email because of the little pop up shortcuts that appear when you go to select an email message. I cannot find a setting to turn these off.

Using an iPad with a touchpad this happens ALL the time. It is not an issue when touching the screen of the iPad, but when using a mouse or touchpad as soon as you hover over the email then go to click it the shortcut icons pop up and you just accidentally deleted the email you were trying to read.

Incredibly frustrating.

Outlook | Outlook for mobile | Outlook for iOS | For business

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

2 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2023-11-21T20:50:57+00:00

    Hello Jeremy W1*,*

    We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question (microsoft.com)

    Thank you for understanding.

    Regards,

    John Lloyd

    Was this answer helpful?

    0 comments
  2. Anonymous
    2023-11-16T16:30:45+00:00

    Hi Jeremy W1,

    Thank you for posting in Microsoft Community

    As per checking the shared information that you're experiencing issues with the pop-up shortcut icons on Outlook for iOS. Just a heads up that with this kind of issue that you have, our option is limited and we can only perform basic troubleshooting steps.

    To disable the pop-up shortcut icons in Outlook for iOS, please follow these steps:

    1. Open the Outlook app on your iPad.
    2. Tap on the "Settings" icon in the bottom right corner of the screen.
    3. Scroll down and tap on "Swipe Options."
    4. Toggle off the "Swipe Actions" option.

    You can also try this steps:

    • Disable the keyboard touch bar: If you’re using an iPad with a touchpad, you can try disabling the keyboard touch bar. To do this, go to Settings > General > Keyboard and turn off the Shortcuts and Predictive options.
    • Turn off tap to click: If you’re using a mouse or touchpad, you can try turning off the Tap to Click feature. To do this, go to Settings > General > Trackpad and toggle the Tap to Click switch to the OFF position.

    This should disable the pop-up shortcut icons when selecting an email message.

    Let me know if you have any further questions or concerns.

    Thank you

    John Lloyd

    Microsoft Moderator

    Was this answer helpful?

    0 comments