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I can't create an email subfolder in Outlook ever since it switch to the "new" outlook.

Anonymous
2023-08-07T17:27:04+00:00

Hello - Ever since I switched to the "new" Outlook, I am no longer able to create an email folder or subfolder in my Outlook. I've tried right-clicking and I do not receive the option to create a new folder. Why?

Outlook | MacOS | Legacy Outlook for Mac | For home

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  1. Anonymous
    2023-11-07T18:57:46+00:00

    Go to Help > Clear Application Data > Check the Experimental Features Box, Click Clear, then Clear and Restart. It will fix this issue.

    10+ people found this answer helpful.
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  2. Anonymous
    2023-09-26T07:45:37+00:00

    Hi, I have the same problem - since 1 September 23 I am unable to create new folders on my MacBook Pro 'new' outlook app which I could before.

    I have checked and I am using the up to date version.

    Outlook lets be add new folder but when I click off the new folder it disappears. The 'create new folder at this level' is greyed out.

    I hate the legacy outlook - this does let me create folders but when I switch back t the 'new' outlook they don't appear.

    I have not changed anything on my MacBook and this is very frustrating as I need to be able to create new folders

    Please can someone provide a solution to this?

    6 people found this answer helpful.
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  3. Anonymous
    2023-11-08T11:32:02+00:00

    Go to Help > Clear Application Data > Check the Experimental Features Box, Click Clear, then Clear and Restart. It will fix this issue.

    This fixed my issue! Thank you Ben :)

    3 people found this answer helpful.
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  4. Anonymous
    2023-10-25T13:20:41+00:00

    yes, I am encountering the very same issues. Not being able to create folders and keep my emails organized is seriously hindering productivity. Whether using a Mac or PC, being able to create folders is a fundamental tool everyone should have.

    Looking for an answer from Microsoft here.

    3 people found this answer helpful.
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  5. Anonymous
    2023-11-08T17:06:53+00:00

    Go to Help > Clear Application Data > Check the Experimental Features Box, Click Clear, then Clear and Restart. It will fix this issue.

    This worked. Thank you!!

    2 people found this answer helpful.
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