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Shared mailboxes not showing in older version of outlook, only new version, can i force it to show?

Anonymous
2023-11-08T10:22:32+00:00

Hello,

I have recently created a new shared mailbox through office 365, and normally this would show automatically on the reading pane in Outlook.
However its not showing in the older version, and when added manually says its already in use. I can switch to the new version and this shows under 'Shared with me' and works fine.

Why isnt this working in the previous outlook version 2310 (build 16924.20124) (new version i have is 1.2023.1101.300 (Production))

This is happening for multiple users on the old version who have been added as members with permissions to the shared mailbox.

Also tried this through Exchange-03 directly on the server and this also did not work in the old outlook.

Thank you for any assistance.

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2023-11-08T12:38:06+00:00

    Dear Aaron Crawford_210

    Good day! Thank you for posting to the Microsoft Community. We are happy to help you!

    First of all, we apologize for the inconvenience and inconvenience caused to your work! Based on your description, I have a rough idea of your problem, it's possible that the older version of Outlook may not be compatible with the new shared mailbox. However, you can try the following steps to force the shared mailbox to show up:

    1. Click File>choose account settings
    2. Select the email account that is not showing the shared mailbox and click "Change".
    3. Click "More Settings".
    4. Go to the "Advanced" tab.
    5. Click "Add" under "Mailboxes".
    6. Type in the name of the shared mailbox and click "OK".
    7. Click "OK" again to close the settings window.
    8. Open Outlook and see if the shared mailbox is now visible.

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    Please also kindly check this official document to get more details Open and use a shared mailbox in Outlook - Microsoft Support

    Meanwhile, if you still can't see shared mailbox in the old verion, please kindly try to use your account to login OWA(outlook web app) and theb check whether you can see shared mailbox, thanks.

    Thank you in advance for your understanding. Your patience and cooperation will be greatly appreciated. I hope all the best!

    Sincerely

    Kerry Chen | Microsoft Community Moderator

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  2. NoOneCan 7,710 Reputation points Volunteer Moderator
    2023-11-08T11:36:21+00:00

    >>>

    Also tried this through Exchange-03 directly on the server

    <<<

    Are you using Exchange Server? If so, you may post your issue Outlook on MICROSOFT Q&A forum for further assistance. Here is the forum link for your reference: https://learn.microsoft.com/en-us/answers/tags/131/office-outlook

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