I’m getting this message on my iPhone since yesterday “Cannot Get Mail The connection to the server failed.”

Hi Marc

I’m Garcia and I will be happy to help you with your question, I am a Microsoft consumer like you. Additionally, this is a user support forum and Independent Advisors cannot access accounts.

I'm sorry to hear about the email access issues on your iPhone. The error message "Cannot Get Mail: The connection to the server failed" typically suggests there might be an issue with the connection between your iPhone and the mail server.

Try changing your mail account password or sign out of your account.

Additionally, make sure Outlook is up to date.

Best regards, Garcia

To avoid misunderstanding, this is a public user-to-user support forum. We're users helping other users. We do not work for Microsoft and have no access to any user account so there is nothing we can do or check from within the forum. We have no input on Microsoft's policies, procedures, or design decisions.

Give back to the Community. Help the next person with this issue by indicating if this reply solved your problem. Click Yes or No below.

It says cannot connect to server, I’ve tried signing out, changing the password, deleting the app, updating the app and still nothing. Any suggestions?

Hi Marc I’m Garcia and I will be happy to help you with your question, I am a Microsoft consumer like you. Additionally, this is a user support forum and Independent Advisors cannot access accounts. I'm sorry to hear about the email access issues on your iPhone. The error message "Cannot Get Mail: The connection to the server failed" typically suggests there might be an issue with the connection between your iPhone and the mail server. Try changing your mail account password or sign out of your account. Additionally, make sure Outlook is up to date. Best regards, Garcia To avoid misunderstanding, this is a public user-to-user support forum. We're users helping other users. We do not work for Microsoft and have no access to any user account so there is nothing we can do or check from within the forum. We have no input on Microsoft's policies, procedures, or design decisions. Give back to the Community. Help the next person with this issue by indicating if this reply solved your problem. Click Yes or No below.

I have done all of those things & the problem persists.

I had the same issue, went into settings and re-entered password and fixed issue

Hi there,

Im having a problem with my email it is saying “Cannot Get Mail: The connection to the server failed”, I’ve changed my password, I’ve deleted my account and re-added it again and nothing is working, I’ve got an iPhone 14 Pro Max and I’ve never ever had this problem before, whenever I type in how to find the server or sort it on my phone I don’t have any of those things and I don’t know what else to do, please can you help me, as said I’ve tried everything the internet has said to do and even on question on Microsoft I don’t have these options and I can’t find what server I am on.🥺