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Outlook for Mac-no email tracking

Anonymous
2023-09-11T20:40:21+00:00

on an issue with Outlook for Mac. I am not getting email open tracking functionality. I've tested in Outlook Web app and it works fine. Hubspot Sales add in is installed. Email is connected .I can add new contact profiles to the CRM when I send new emails. Emails sent also log in the CRM no problem. Only issue is getting notifications of tracked email opens when sent via Outlook for Mac. Have trouble shooted extensively with Hubspot and no solution. Some issue being faced on 2 different macs running Outlook for Mac. Occurs on both old and new versions of Outlook.

Outlook | MacOS | Legacy Outlook for Mac | For home

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  1. Anonymous
    2023-09-11T23:56:52+00:00

    Hello Elvis Payton,

    Good day!Thank you for posting to the Microsoft Community. We are happy to help you. Based on the description you have shared; we understand that It's important to know the type of account you're using because each account has a different process and a different support category.What type of account is affected? is Outlook.com account, Hotmail account, or professional/educational account.However, to better understand the problem and provide a solution, we need more details from you, please provide us with the following information. Thank you. 1- Please may I know the subscription of the affected account and can you double confirm if you are in a hybrid environment? if you are in a hybrid environment let us know because we have a dedicated team for any hybrid issue.

    2-Please may i know the type of affected emails? is it Plain Text, or HTML Iif it is Plain Text

    Switch to HTML mode in the email client and check the issue.

    3-Please check if the tracking is turned off because there is a conflict with another add-in or security software. Try to disable the add-in in your Outlook.

    4- This often occurs when using the New Outlook for Mac, so it is recommended to switch back to the legacy version. The new Outlook for Mac - Microsoft Support We look forward to your reply. This requested information will help us narrow down the scenario and find the right troubleshooting. We will continue to assist you based on the information you provide. I sincerely appreciate your patience and cooperation.Eben Ezer Tres | Microsoft Community Moderator

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