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Email re enter password issues

Anonymous
2023-10-10T10:09:26+00:00

I have a “Enter the password for the Outlook account” appearing on my mailbox and have the option to either cancel or go to Edit Settings.

When I select Edit Settings under my hotmail account p, I receive a message that states “There was a problem accessing your account. Please re-enter the password” every time I try to Re-enter Password my iPad screen tries to take me to my hotmail then instantly returns to the same message, preventing me from re-entering my password. Why is this happening?

Outlook | Outlook for mobile | Outlook for iOS | For business

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  1. Anonymous
    2023-10-10T11:12:29+00:00

    Hi Eddie, Welcome to the Microsoft Community. I am a Microsoft user just like you, and I hope you are well.

    Please note: This is a user-to-user community forum. We are users just like you who help others. We are not employees of Microsoft.

    If I have understood correctly, It seems like you're experiencing with your Hotmail account on your iPad, where you're prompted to re-enter your password but can't do so successfully, this can have several potential causes. Here are some steps you can take to troubleshoot and resolve the problem:

    1. You may have forgotten your password and need to reset it. You can follow the steps to reset it:

    https://support.microsoft.com/en-us/account-billing/reset-a-forgotten-microsoft-account-password-eff4f067-5042-c1a3-fe72-b04d60556c37 Please note: The above link I have shared is in English and may require translation software for them to read the content of the page.

    1. Your account may be blocked due to too many failed login attempts or suspicious activity.

    https://support.microsoft.com/en-gb/office/unblock-my-outlook-com-account-f4ad2701-d166-4d8b-8a6a-9af2a1f8a4c4 Please note: The above link I have shared is in English and may require translation software for them to read the content of the page.

    1. There may be an issue with your iPad's settings or software that is preventing you from accessing your account. You can try restarting your iPad or updating its software to see if that resolves the issue.
    2. Try accessing your Hotmail account through a web browser on your iPad instead of using the app. Open Safari or any other browser, go to Outlook.com, and log in with your Hotmail credentials. If you can log in successfully, it could be an issue with the app itself.

    I hope this information is helpful. Please let me know if you have any other questions.

    Best Regards, Umar Majeed

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