Dear Cinepolis Airia Gurugram,, Good day to you and hope you are doing well. We haven't received any response from you, so may i know the query you raised here is resolved? If not, please check with below suggestions, if it helps. A. Re-register the device having the issue with Azure AD (if you are not admin, kindly contact your admin to re-register your affected device with Azure AD) Press Windows + R to open the Run box . Type cmd in the box and hit Enter . On the Command Prompt window, type dsregcmd /leave and press Enter . Delete the MS-Organization-Access and MS-Organization-P2P-Access entries from the certificate store. Type dsregcmd /status in the Command Prompt and hit Enter . Now set the AzureAdJoined to NO . The process will unregister your device with Azure, and you can re-register it by following the steps below: Type Task Scheduler in the Windows Search box and launch it. Click the Task Scheduler Library and select Microsoft . Select the Windows option and tap on Workplace Join under it. Now, launch the Automatic-Device-Join task. B. Link the device to your work or school account It’s possible that your device is not properly connected with the Azure AD, hence, you should check Windows settings and link the device. Press Windows + I to open Settings on your computer. Select Accounts on the left pane and tap on Access work or school on the resulting page. Click on Connect in front of Add a work or school account and follow other on-screen prompts to connect your device with Azure. C. Delete your MS Outlook credentials : Go to Credential manger-> Windows credential-> remove all credential related with MicrsoftOffice16 and try to open outlook. D. Check for Office Updates : Install Office updates - Microsoft Support . Please let us know if above suggestions helps. Thank you. Sincerely, Ankita Vaidya

Just go to Settings-Accounts-Access work or school disconnect all the accounts and try

I just disconnected and reconnected my account Settings-Accounts-Access work or school . try IT WORKED FOR ME

If you are connected to a VPN, disconnect, and then try to login to your Microsoft application again. This worked for me when I had this error code while tying to login to OneDrive.

Hello, i have the issue with all the office app

how to solve problem outlook login error code CAA50021

Answer accepted by question author

Anonymous

Dear Cinepolis Airia Gurugram,,

Good day to you and hope you are doing well. We haven't received any response from you, so may i know the query you raised here is resolved? If not, please check with below suggestions, if it helps.

A. Re-register the device having the issue with Azure AD (if you are not admin, kindly contact your admin to re-register your affected device with Azure AD)

Press Windows + R to open the Run box.
Type cmd in the box and hit Enter.
On the Command Prompt window, type dsregcmd /leave and press Enter.
Delete the MS-Organization-Access and MS-Organization-P2P-Access entries from the certificate store.
Type dsregcmd /status in the Command Prompt and hit Enter.
Now set the AzureAdJoined to NO.
The process will unregister your device with Azure, and you can re-register it by following the steps below:
- Type Task Scheduler in the Windows Search box and launch it.
- Click the Task Scheduler Library and select Microsoft.
- Select the Windows option and tap on Workplace Join under it.
- Now, launch the Automatic-Device-Join task.

B. Link the device to your work or school account

It’s possible that your device is not properly connected with the Azure AD, hence, you should check Windows settings and link the device.
- Press Windows + I to open Settings on your computer.
- Select Accounts on the left pane and tap on Access work or school on the resulting page.
- Click on Connect in front of Add a work or school account and follow other on-screen prompts to connect your device with Azure.

C. Delete your MS Outlook credentials : Go to Credential manger-> Windows credential-> remove all credential related with MicrsoftOffice16 and try to open outlook.

D. Check for Office Updates : Install Office updates - Microsoft Support.

Please let us know if above suggestions helps. Thank you.

Sincerely,

Ankita Vaidya

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