I added HubSpot sales add-in to my outlook account but it's not enabled now. How can I get this fixed?

Hello Amna Naseer,

Thank you for posting this case in Microsoft Community!

Based on your description: You added HubSpot sales add-in to my outlook account but it's not enabled now. How to get this fixed? I would like to cooperate with you working on this case. To clarify this case, are you using Microsoft 365 or Business account in Outlook? After thorough research through HubSpot sales tread and consulting, it’s been concluded that the HubSpot Sales Outlook desktop add-in does not support Outlook for Mac. If you use Outlook for Mac, an Outlook on the web account, or an Outlook.com account, install the HubSpot Sales Office 365 add-in instead. Additionally, HubSpot Sales is not supported in terminal server environments.

From Microsoft side if you are using O365 account business you need Deploy an Office Add-in using the admin center and check if you are still facing the issue. You may check this Microsoft article as reference: Deploy add-ins in the admin center - Microsoft 365 admin | Microsoft Learn. However, if you are still facing the issue, it is recommended that you may try to contact HubSpot Support Team for further assistance. HubSpot Sales is third-party product, their support has accurate information to help you on this case. Let me know if you have any question.

For your reference, you may check following steps to re-install HubSpot sales add-in correctly which the workaround is from their official website:

1. You can install the Office 365 add-in individually in your account. Keep in mind that if you have multiple email accounts in Outlook, you have to install the add-in in each email account where you want to access the sales tools. You need to navigate to the add-in in Microsoft AppSource.
2. In the left sidebar, click Get It Now.

3. In the dialog box, click Continue. You'll be taken to your Office 365 account. Click Add.

4. Once installation is complete, you'll be redirected to a page indicating the add-in has been successfully installed. You can now access your templates, documents, and sequences from your Outlook inbox.

Hope the above workaround would be helpful. If you need further assistance, please feel free to let me know, I will keep assisting you.

Your understanding and patience will be appreciated.

Thank you!

Hello Amna Naseer,

Good day!

Thank you for posting to Microsoft Community. We are glad to assist. We are looking into your situation, and we will update the thread shortly.

Appreciate your patience and understanding and thank you for your time and cooperation.

Sincerely,

Community Moderator