Wix Contact Form Emails Automatically Marked as Spam

Question

Wix Contact Form Emails Automatically Marked as Spam

Anonymous

I have a Wix website and my business email is an Outlook email (******@outlook.com)

The problem is as follows: I have a Wix Contact Forms on my website (newest version). The contact form is enabled such that all submissions go to my Outlook email. However,

when a client fills out a Contact Form, the email notification that form submission ends up in the junk folder.

The email notifications come from a randomly generated number email, but they all have the same domain (reply-to+RANDOM#@crm.wix.com)

Examples

: ******@crm.wix.com

I contacted Wix regarding this issue. They told me to whitelist the following Wix addresses and use an * for the variable number portions. I have whitelisted all of the following:

*@automations.ascendbywix.com

*@crm.wix.com

******@crm.wix.com

******@test.wixshoutout.com

reply-to*@crm.wix.com

reply-to+*@crm.wix.com

no-reply-to+*@crm.wix.com

Furthermore, I have also added a CAPTCHA setting to the Contact Form such as to avoid actual spam emails.

As stated, my email is a simple Outlook email. I do not have third party provider.

No matter what email I whitelist or any of their recommendations, the emails notifying me of a contact form submission by a client automatically go to the junk folder. This isn’t my outgoing email that is getting flagged, but the client’s incoming email (via Wix).

I have emailed them on numerous occasions and they have told me:

“We also checked from our end, however no blocking or issue detected from Wix end. Hence, we ask you to contact Outlook directly to sort this out. Since it looks like your email provider is still filtering emails to spam folder, which is out of Wix control. »

Is there anything else we can do on the Outlook end of things?

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

4 answers

Answer 1

Anonymous

FIX ......in outlook

Settings

Junk Mail

Safe Senders & Domains

+ADD

type in wix.com

0 comments

Answer 2

I have the same issue exactly. I use Outlook also and its my incoming that suddenly stopped going to inbox and go to junk now. I don't believe its a provider issue but a Wix issue they can't solve. Its pretty much the only non junk that goes to junk and no matter what I do, it still goes to junk. Very detrimental to my business as I often forget to check it until its too late.

Have you solved this problem yet? Any suggestions.

Answer 3

Hi,

No luck yet on my end. I agree that this is horrible for client business retention and client service. It is so frustrating and sometimes the app doesn't always notify properly either.

I am not 100% that this is on the Wix side because this wasn’t a problem I used to have. This is recent and has to do with the spam filters and the anonymizing sequence of letters and numbers associated with each chat email that gets sent out!

I was able to connect with someone from their support team and they gave me the following advice:

*******

In order to receive these emails to your mailbox I would request you to refresh your junk filtering.

To refresh junk filtering please click on the link:-- https://outlook.live.com/mail/0/options/mail/junkEmail

Scroll down to the page, under filters option let me know which feature is selected.

Please select both the check boxes and click on Save.

Now please sign out and sign in back.

Now please uncheck both the options and click on Save.

Now I assure you that these changes will be implemented on Outlook server within 11-12 hours and these emails will be start receiving to your your Inbox.

You can test it after few hours and I am also providing you our chat rejoining link so that you can reconnect to me later in case of any problem.

******

I tried to connect back the next day after waiting the 11-12 hour period and I received a message saying the chat was closed already. I tried emailing again and I got no reply since.

Answer 4

Dear MC_1558

Thanks for choosing Microsoft Community.

Based on your description, I know the scenario you met. For this situation, I think the cause of the problem is most likely due to an error on the server backend, because our forum lacks relevant knowledge and permissions, so to better help you, please kindly try to create a service ticket in the Microsoft 365 admin center to support > service requests through navigation, as they have more access permissions than on this forum, and professional engineers will further help you.

Note: If you are not admin, please be kindly to contact your admin to do this. Thanks in advance for your understanding! Your patience and cooperation will be highly appreciated. Hope you all the best!

Sincerely,

Katherine

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Wix Contact Form Emails Automatically Marked as Spam

4 answers