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Help with AADSTS20012 error

Anonymous
2023-12-01T03:08:01+00:00

I have a go daddy email. When I try to sign in the mail app or the outlook app on my Mac I get the following "Sorry, but we’re having trouble signing you in. AADSTS20012: An error occurred when we tried to process a WS-Federation message. The message was invalid, malformatted, or contains potentially dangerous characters." It will not let me go beyond that. I can log into my email on outlook through safari. Please help!! This is my work email and another co worker of mine is having the same problem.

Outlook | MacOS | Legacy Outlook for Mac | For business

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  1. Anonymous
    2023-12-01T04:16:04+00:00

    Hello Amanda T, thanks for coming into forums. I'm Myk, an Independent Advisor and I'll be more than happy to help you.

    The Error AADSTS20012 - WsFedMessageInvalid, means that there's an issue with your federated Identity Provider. You will need to Contact your IDP to resolve this issue, for this case, contacting GoDaddy support is needed.

    You may reach them using this link: https://www.godaddy.com/help/contact-us

    Reference: https://learn.microsoft.com/en-us/entra/identity-platform/reference-error-codes#Overview

    If you require any further information, then please don’t hesitate to get in contact. I will be more than happy to assist you further.

    Kind Regards, Myk

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  2. Anonymous
    2023-12-01T19:44:49+00:00

    The issue was on GoDaddy's side but looks to be resolved now.

    https://status.godaddy.com/incidents/5csxzqdn097y https://status.godaddy.com/

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