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Outlook is not downloading new emails

Anonymous
2023-12-04T05:55:24+00:00

Outlook is not downloading new emails from my Gmail account at start up, initially nothing downloads, if i send an enail then all folders are synchronised and I get new emails. If I go to Send Receive and Download Headers then it synchronisses and I get all emails. Any idea as to why the initial send/receive all folders does not sync?

Outllok is up to date and still using old version. I did try new version but reverted as I could not do some things.

Outlook | Windows | Classic Outlook for Windows | For business

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  1. Anonymous
    2023-12-04T06:32:28+00:00

    Hi jimO'Brien2540

    My name is Ifeoluwa and I’d be more than happy to help you with your query. I'm sorry you are experiencing this with your account . No worries, let me help you sort this out. It's important to note that this is a public user-to-user community forum, and none of us here work for Microsoft.

    based on my personal experience it sounds like there might be an issue with the initial synchronization settings or connection. Try the following steps:

    1. Check Account Settings:
      • Open Outlook and go to "File" > "Account Settings" > "Account Settings."
      • Select your Gmail account and click "Change."
      • Make sure the settings are correct, including incoming and outgoing server details.
    2. Adjust Send/Receive Settings:
      • Go to "File" > "Options" > "Advanced."
      • Under "Send and receive," click "Send/Receive."
      • Ensure that the "Include this group in send/receive" option is selected for your Gmail account.
    3. Update Folder Settings:
      • Right-click on your Gmail account in the left navigation pane.
      • Select "IMAP Folders."
      • Ensure that all the folders you want to sync are subscribed.
    4. Reset Send/Receive Settings:
      • Go to "File" > "Options" > "Advanced."
      • Click "Send/Receive" and then "Reset."

    5.Create a New Outlook Profile:

    • Sometimes, creating a new Outlook profile can resolve synchronization issues. Go to "Control Panel" > "Mail" > "Show Profiles" > "Add" to create a new profile.
    1. Firewall/Antivirus Settings
      • Check your firewall or antivirus software settings to ensure they are not blocking Outlook's access to the internet.

    After making these adjustments, restart Outlook and see if the issue persists. If the problem continues, you may want to consider reaching out to Microsoft support or Gmail support for further assistance.

    kind regards, Ifeoluwa.

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  2. Anonymous
    2023-12-05T08:45:58+00:00

    Thanks, Tried all that to no avail.

    I then went to GMail settings and found that POP Download was enabled, disabled this and enabled IMAP Access and it appears to have fixed the issue.

    Jim O'Brien

    4 people found this answer helpful.
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  3. Anonymous
    2023-12-05T08:56:19+00:00

    you are welcome Glad you fixed it, have a nice day

    regards, ifeoluwa

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