How to use the tracking feature on outlook

Dear Paulette Erunez,

Good day! Thank you for posting to Microsoft Community. We are happy to assist you.

In order to understand your query and provide possible solutions, May I please double confirm if you are referring the tracking feature for read recipient?

• Could you please provide us with the screenshot of your Outlook version details and the icon you add on the ribbon? See What version of Outlook do I have? - Microsoft Support

I look forward to your response. 

Thank you for your precious time. Have a nice day.

Sincerely,

Libeamlak | Microsoft Community Moderator

Dear Paulette Erunez,

Good day! Hope you are doing great!

Sorry to disturb. I am just following up to see if there are any questions, may I know if above reply could clarify your issue, or could you please help to confirm if anything else we may help you with? Thanks so much for your time.

Stay safe and Healthy! Have a nice day!

Sincerely,

Libeamlak | Microsoft Community Moderator

Dear Paulette Erunez,

Many thanks for your kind response,

Typically, Outlook allows user to assign two email tracking options within an email message. The options include a delivery receipt and/or a read receipt. Therefore, this icon will be enabled when you request a read/delivery receipt. After the receipts are retuned and processed, the sent message is updated and a button added to the ribbon with tracking information.

If you want to enable tracking on all your outgoing email, kindly go to File -->Option -->Mail -->Scroll down and check all tracking feature and enable -->OK. You can refer to the screenshot below.

Also, if you want to enable email tracking on an individual email message, Kindly go to New Email -->Option --> under Tracking group, you can select what you want to track including Voting responses. you can refer to the screenshot below.

Therefore, after you send the read/delivery recipient or voting request, you will get the tracking icon on the email you send in the sent item folder. You can refer to the screenshot below:

However, Tracking button doesn’t appear until at least one receipt has been received. After you receive the first receipt in your Inbox, it might take several minutes before the Tracking button is available.

For additional information, you can refer to Add and request read receipts and delivery notifications in Outlook for Windows - Microsoft Support and Use voting buttons in messages - Microsoft Support

Please feel free to let me know if you have any other question or if I've got you wrong.

Thank you for your precious time. Have a nice day.

Sincerely,

Libeamlak | Microsoft Community Moderator

Hello, yes this is the version I have:

And this is the icon I am seeing on my end: