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I am not receiving security code from EA for EA Account

Anonymous
2024-02-20T16:29:00+00:00

Hello, I am having an issue and have tried resolving it on EA's end, however they were unable to help as something is going on with the email service provider's end. I don't know what it is, but I am not getting the security code from EA for my EA Account. I would appreciate help.

Outlook | Windows | Classic Outlook for Windows | For business

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  1. Anonymous
    2024-02-20T17:41:19+00:00

    Thank you, but after following these instructions I'm still not getting the email. I had even had EA themselves try to change the email on my EA account through them and the email service providers end would for some reason not allow that either. I don't know what's wrong with my account(s), but if there's anything else that could be done that hasn't I would very much appreciate it.

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  2. Anonymous
    2024-02-20T17:03:03+00:00

    Hello Trinquette! My name is Jeremy and I’m happy to help you with your question.

    I’m sorry to hear that.

    Try adding the senders to your Safe Senders List to allow the emails to be accepted.

    Here are the steps for newer versions of Outlook but the steps for older versions are on the website cited below as well.

    "To add people to your Safe Senders List, do the following:

    On the Home tab, click Junk, and then click Junk E-mail Options.

    On the Safe Senders tab, check the Automatically add people I e-mail to the Safe Senders List box."

    SOURCE: https://support.microsoft.com/help/be1baea0-beab-4a30-b968-9004332336ce

    Thank you for reaching out to the community forums and have a good rest of your day.

    Regards,

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