How can I find the parent email address in Family Safety?

Hi! My name is Ben a fellow member here in the community and hope you are doing well!

It seems you reached the support already, they should be able to check it but let me try to offer further help. When you sign in your account via https://account.microsoft.com/family/home do you still see the parent account on the list? Or if your account is still showing as part of family group?

Before I can see the email address on the same page but here is a workaround I found out to try checking what email address the family member you have is using.

First, go to this page and sign in your account https://outlook.live.com on the left pane you should see a folder or name titled "Your Family" after clicking it, click "Your Family" again which shows members > Select the name of the member you wanted to view > Then it should display there the email address of the member you clicked.

Let me know if this works for you and we will try with the best of our knowledge to offer further assistance.

Kind regards,

Ben

Any luck for you.. I have the same problem

Ben! Brilliant... thank you! I was able to find the email address associated with the parent account. Problem is... no idea how this got there or what the password is. But this is a much better place to be in than where I was before.

Thank you!

How can I find the parent email address in Family Safety?

I have a very old hotmail account and do not recall setting anything up in outlook or in family safety. Long story short... my account has been made a child account and I have no idea what the parent email address and password is for the family organizer. I'm trying to understand what happened and rectify this whole incorrect family set up! Is there any way to trace back to the parent account? I already contacted support and they were not able to help me.

******@gmail.com

Still no joy with this. When I log into the child account and go to outlook.live.com, I can see 'your family' under groups where i can see the parent. However the parent's email address isnt recognised - its in the format outlook******@outlook.com. I cant use this to log in as it says it isn't recongnised, so i cant remove the child from the family group. Not sure what to do.