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Enter Valid Email Address

Anonymous
2023-12-28T23:57:54+00:00

Hello, I have been trying to regain access to my Outlook email and when I get to the part of the forum where I have to fill in recent contacts, I get an error message that states in red "Enter a valid email address", but these ARE valid email addresses and I can't get past this part of the forum. Very frustrating as I managed to do this in my last forum. It would be nice if Microsoft hired real people to talk to rather than have to deal with automated systems for answers.

Outlook | Windows | New Outlook for Windows | For business

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  1. Anonymous
    2024-01-02T15:26:51+00:00

    Well thanks again. I've gotten more help from you than anyone associated with this company. I'll keep trying.

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  2. Anonymous
    2024-01-01T15:38:07+00:00

    Fingers crossed that it will not take too long. I recommend doing it twice a day, every day - try not to skip a day.

    -- Diane

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  3. Anonymous
    2023-12-31T16:30:41+00:00

    Thank you, Diane, I hope it doesn't take that long, as I am an online gamer and a few weeks is like an eternity lol

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  4. Anonymous
    2023-12-30T16:10:48+00:00

    No, I didn't know of, thank you I will check that out, but in the meantime, my password is not the issue so much as the automated service still denying my entry. The main part of the forum is the emails that stumps me, because as I said I don't use them hardly enough to remember any, but thanks, I will keep plugging away and try the link you gave me.

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  5. Anonymous
    2023-12-29T04:48:22+00:00

    Hi, I'm Diane and I'm happy to help you today.

    Microsoft support can't help you reset your password or security information - that would make it too easy for hackers to steal accounts.

    You get to the part of the recovery form where it asks for people you recently sent mail to and it doesn't accept the addresses?

    When did you last log into the account? If more than a year ago, the recovery form may not work because the mailbox is purged.

    What happened that you need to regain access?

    Let me know how it goes, I'm here to help you further if needed.

    -- Diane

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