BlackBerry android devices or any Google device can't connect to outlook server

I ran into this problem previously when I purchased my Google Pixel 7. Then I was able to speak to someone at Microsoft Support. The fix was very easy. Once I explained the situation to the MS Rep we determined that a security code provided by MS was the way into Outlook's authentication process. Apparently MS has put in another security measure into the outlook software. Now mind you, this was the fix under the Old Outlook. However, it is not unreasonable to assume that security measure carried over to the New Outlook. Also, then I had and still have two accounts with MS (*****@msn.com and ********@outlook.com). I believe, but am not 100% certain that one initial security code provided by the MS Rep to allow me to authenticate both of them with BB Hub+.

My frustration now lays in the fact that I have struggled and have not been able to speak to a human being at MS at all this time around. The first time around was still very difficult, but i managed to talk to a human being. This time around I have run into road blocks that never existed the first time. This is the problem when one (or a few) company dominate an industry. The customer/user gets lost and left behind without any possibility of voicing there desire to stay current and relevant to the monopolies. I hope this thread pokes the bear to, at the very least, bring us to where we want to be with this issue first of all.

One last thing that goes without saying is that once both accounts were authenticated the passwords were changed to my liking.

Ok. I can't get the BB Hub to authenticate my hotmail.com using the Microsoft Exchange.

But I did manage to get the IMAP working so you'll at least get access to your email folders.

Use the Microsoft Authenticator App password and enter the following information for IMAP under the BB hub Manual Setup:

IMAP server:

outlook.office365.com

IMAP port:

993

IMAP encryption:

SSL/TLS

SMTP server name:

smtp-mail.outlook.com

SMTP port:

587

SMTP encryption:

STARTTLS

Worked for me right away and seems stable right now. I setup up my two Hotmail and one outlook accounts. Good work around for people still having issues.

Pay close attention to typing the inputs in right!

On Google Pay, under subscriptions you can freeze the automatic payments up to 3 months. I did it before next billing until the problem is solved. So I suggest the same so you don't get billed for next month and when it gets solved then you can reactivate. It is a Microsoft problem, they have the problem even with Windows phones and outlook application for other Android devices. I have chatted with them several times and finally an agent admitted it as a Microsoft issue (like a firewall) that technical team and developers are working on the server. As today, only AWS can connect with Microsoft server after an update and I find it odd. How Android devices can't connect through ActiveSync, Imap or Pop? Even in own Microsoft platform but Amazon can. That's the million dollar question. Million of people are shutdown thought third party apps when trying to connect to Microsoft server. Sooner or later this will be solved.

I had a long period yesterday when it all worked fine (maybe 6 hours); however, woke this morning (UK time) and was again being asked to change password.

According to Microsoft the issue is resolved.....

Outlook and other apps are unable to connect to Outlook.com - Microsoft Support

I am not so confident. I followed their advice and changed to 2 step verification and copied and pasted the password for Blackberry into my app; failure.

I deleted my email account from Hub+ and added it again, using the copied and pasted password; again, at the end of the process it tells me to change my settings, I clicked on 'Next' about 8 or 10 times and eventually it took it. I successfully sent a test email then.

Its working at the moment, but I'm not holding my breath that this has resolved the issue for Hub+.

Edit;

Within 20 mins of doing the above I am again being asked to change password and the process again fails when trying to validate the server settings.

Hello All,

Just a single data point here, but I had tried to delete my account and re-add it a few days ago. Since that time, I was unsuccessful. But today I was successful in re-adding my outlook account and here were the steps which worked for me:

1. Go to the add e-mail account function
2. Add your outlook e-mail
3. Enter password and hit next
4. At this point you will get an authentication error (unless you are really lucky!)
5. On the "account cannot be authenticated" prompt, there is an option to "update settings" ...click on that
6. on the next screen for the server settings, I DID NOT CHANGE ANYTHING AT ALL. just hit "next"
7. It was successful

I think they have made some changes on their end, because I have been doing the above steps for several days and only today it went through. E-mails are coming on time as well.

Wish everyone good luck, I think we are nearing resolution. Sometimes the server changes take time to propagate. Don't lose hope...worked for me today!