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I keep getting long URL's instead of a button from Amazon in my outlook when I use my hotmail.co.uk address

Anonymous
2023-09-29T09:40:15+00:00

Hi, I keep getting these long URL's instead of a button from Amazon in my outlook live. I was wondering how to fix it - I've gone on to Microsoft Live and untoggled a button and I've done the trust centre fix but it still keeps happening - can you help pls? Example below

How was your delivery?
It was great https://www.amazon....
Not so great https://www.amazo...
Track your package:
https://www.amazon.co.uk...

Thanks

Outlook | Web | Outlook.com | Settings

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  1. Anonymous
    2023-12-18T20:04:37+00:00

    I noticed the same issue. After seeing your post and not being able to find anyone else providing a solution I went into my Amazon account under “Accounts and Lists” choose Customer Service -> help with something else ->memberships, subscriptions or communications -> manage email and mail communications->manage your communication preferences->Email Preferences General Settings ->HTML (text and images).

    I don’t know when/why the default was changed but I’m hoping this will solve the issue (though I’ll have to wait for another email from Amazon to confirm it worked)

    3 people found this answer helpful.
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  2. Anonymous
    2023-09-29T21:13:51+00:00

    Hi,

    Unfortunately, I do not have any more troubleshooting to offer, there are knowledgeable experts on the platform and I hope someone else will take a look at your issue.

    Thanks, Sola

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  3. Anonymous
    2023-09-29T14:13:15+00:00

    Thank you Sola - I don't have a problem when I type emails - the problem is that when an email comes specifically from Amazon it has links where it used to have pictures and graphics - I want the pictures and graphics back!

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  4. Anonymous
    2023-09-29T12:24:03+00:00

    Hi Lucy,

    Thanks for contacting us and sorry for the inconveniences,

    There are some possible reasons and solutions for this issue:

    • You may have turned off the automatic links feature in your outlook settings. This feature converts text that looks like a URL into a clickable hyperlink. To turn it back on, you can follow these steps:
      • Click File > Options > Mail.
      • Under Compose messages, click Editor Options.
      • Click AutoCorrect Options.
      • Click the AutoFormat As You Type tab.
      • Check the Internet and network paths with hyperlinks box.
    • You may have encountered a bug in the outlook app that affects POP accounts or ANSI PST files. This bug causes the hyperlinks to display as plain text instead of buttons or images. To fix this bug, you can update your outlook app to the latest version.

    I hope this helps!

    Regards, Sola

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