Outlook not working on Macbook

Hello PaulNorthcott,

My name is Oluwatosin and I’ll be more than happy to help you with your query." This is a user-to-user community forum. We do not have access to your account.

I'm sorry to hear that you're having trouble with Outlook on Mac.

Please, confirm if you are using the new Outlook or Legacy Outlook on MAC.

Try recreating your Outlook profile and add your account to the new profile.

From Finder, open the Applications folder.

Ctrl+click or right-click Microsoft Outlook, and then select Show Package Contents.

Open Contents > SharedSupport, and then launch Outlook Profile Manager.

Select the Create a new profile button, and then enter a name for the new profile.

If the issue persists, try reverting to the Legacy Outlook and vice versa if on the New Outlook, and checking if working.

Help menu and select Revert to Legacy Outlook.

I hope this helps! Let me know if you have any questions.

Give back to the Community. Help the next person who has this issue by indicating if this reply solved your problem. Click Yes or No below.

Best regards, Oluwatosin.

Hi Oluwatosin

That is great, thank you so much. What worked was reverting to the Legacy Outlook (which to be honest I think is much better than the new one). Thanks for the very prompt and helpful reply.

Thank you Paul! I had the same issue - so frustrating.

Hello PaulNorthcott,

Thank you for the update.

I am glad to know that the issue has been resolved by reverting Outlook to Legacy.

We appreciate the time and effort spent in resolving the above issue.

Should you need help with any other issue, please feel free to post a new thread in the forum.

Best regards, Oluwatosin.

I double click on Outlook app and it wont show as open anywhere. I try to use the outlook profile manager and nothing happens when double clicking. This is after restarting, deleting app, reinstalling app.