Why do some GoDaddy hosted emails work on the new Outlook and others don't?

Can someone at Microsoft please clarify somethings for me?

Our company owns approx. a dozen email accounts at GoDaddy. They are all currently using a product called Email Essentials which is billed annually. All of these emails have worked within the MS Office mail products as well as through web access and mobile apps.

This week we were forced to move from the Office Mail Application to the new Outlook application.

We successfully migrated 8 of our 12 accounts over to the Outlook application. 4 of them we cannot migrate receiving the error that our "school or organization does not have these licensed for desktop applications".

GoDaddy claims that they are not the licensee for these products, yet any connection with Microsoft sends back to GoDaddy as our "school or organization"

My question is as follows:

Never before have we purchased from a Microsoft Reseller and then be told we have to "purchase additional licenses directly through Microsoft", which is the exact words we were told.

We were also told by other GoDaddy support reps that the reason why some emails worked with the new Outlook and others didn't was because when the newer emails were created, there was an error on the part of GoDaddy in that those emails were setup for web access only, and needed to be changed over to web and App access; and they would correct the error within a few hours, which never happened.

Can you shed some light as to why we are getting these answers from GoDaddy and in fact why are some emails working and others are not, both coming from the same "organization" and using the exact same products (some even bundled with emails that are not working).

Thanks!

Jon