How to get outlook email Notification on desktop and notification sound on outlook desktop app?

Hi Saba Aslam,

Thank you for your sharing.

As you mentioned "It is windows 10", if you are re-enabling Outlook application under Windows 10 Settings > Notifications options, are you getting any changes in behavior?

First, Do not open Outlook.

I am sharing steps about how to find Notifications settings under Windows 10 OS:

In Windows 10, select Start icon > Select Settings (gearicon) > Select the System category > Select Notifications & actions > Scroll down to the Get notifications from these senders section > Turn off the Outlook application toggle button > Restart PC.

Again please go to above provided settings options and Turn on Outlook application toggle button again. Then Open Outlook application and try to check result with test email.

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On the other hand, please try to create one another test Windows 10 user account profile, then try to check if it makes any kind of difference?

Note: in test Windows 10 user account profile, you may need to downloading and installing fresh Office 365 suite from web portal (I have linked official document just for your reference).

Make sure that Outlook application should be enabled according to the above provided steps under Windows 10 Settings in test Windows user account profile.

Note: If you are an End user, you may need to get help from your IT admin department to create a test Windows 10 user account profile and for further test.

Please feel free to let me know your further updates. I will provide you further information based on your next update.

I would really appreciate your most precious time.

Sincerely,

Vaidya Darpan

Hi,

It is windows 10.

here are my current settings

Hi Saba Aslam,

Thank you for sharing some information with me.

Could you please allow me to collect further more information so that we can both narrow down this current situation?

As you mentioned "I checked the settings via control panel and outlook email notification, both desktop notification and notification tone is enable same as before"

May I please just re-confirm that whether Desktop notification and sound related options have already been enabled in Outlook > File > Options > under "Message arrival, 1. Play a sound 2. Display a Desktop alert on Outlook Options?

Furthermore, may I please know Which Windows OS are you using. for example: Is it Windows 10 or Windows 11 or any other?

I will be waiting for your next update about to confirm above requested information so that I can understand specific scenario. I will provide you further information accordingly.

Thank you once again for your most valuable time and cooperation.

Sincerely,

Vaidya Darpan

Hi,

See the detail below. And yes before today, I always receive desktop notifications about receiving email the email notification tone. But now it is totally silent and I missed important emails because I was unaware that emails are in my inbox.

I checked the settings via control panel and outlook email notification, both desktop notification and notification tone is enable same as before.

Hi Saba Aslam,

Good day.

Thank you for connecting with us in Microsoft community.

Before moving forward, could you allow me to gather a couple of information to narrow down the particular situation?

1. May I please just re-confirm are user getting similar behavior when they open Outlook in safe mode? (If you can confirm this scenario just for test purpose).
2. Furthermore, could you please share with me detailed screenshot page of your current Office channel version number? Here is article to know steps About Office: What version of Office am I using? - Microsoft Support
3. Whether are you not getting email notification and sound when you get incoming emails on Inbox folder?

3. If possible, could you please share with me small video recording in private message to understand particular situation?

Initially, I have asked for some information, because I was unable to find above requested and some brief information in your case description so that we can both understand particular scenario for your current situation.

If you share the information requested above, it will help us for future consultation.

Please note that my initial response may not resolve your current situation immediately. However, with your help and more detailed information, we can work together to find a particular direction of your current situation.

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Note: Due to forum policy and to protect sensitive information, please share with me above some requested screenshot information in "View Private messages".

Here are the steps to open "View private messages":

To view private messaging options> Sign in to Microsoft Community, use the email account where you posted this thread information to Microsoft Community, > click your profile picture in the top right, > select the My Profile option.

I will look forward to your next update on this in a private message. I will provide you further guidance accordingly.

Your valuable cooperation will highly appreciated on community.

Have a good day.

Sincerely

Vaidya Darpan