How can I add my Hotmail account back to my Blackberry Hub after deleting it due to authenticaing errors?

I have found the solution for Android & IOS phones using Blackberry Hub:

1. Delete your outlook account from blackberry hub
2. Add again
3. Choose Manual Setup
4. Choose IMAP
5. IMAP SETTINGS :- INCOMMING SETTINGS :

SERVER TYPE : IMAP Mail Server

SERVER NAME : outlook.office365.com

PORT :993

USER NAME : YOUR OUTLOOK EMAIL/USER NAME

SECURITY SETTINGS :-

CONNECTION TYPE : SSL/TLS

AUTHTICATION METHOD : OAuth2 (OPTIONAL IN SOME CASES)

OUT GOING SERVER SETTINGS :

SERVER NAME : smtp.office365.com

Port : 587

CONNECTION SECURITY : STARTTLS

AUTHENTICATION METHOD : OAuth2 (AGAIN OPTIONAL IF ASKED FOR)

and you are good to go again.

Thanking you

Good Day to all

Hi Froilance,

Thank you very much for following up. I do appreciate it!

I have been unsuccessful in re-adding Hotmail to my Blackberry hub. I did what you suggested and cleared the cache etc. but, when I reflect on it, I think that was on my Hotmail account outside of the Blackberry hub. I also tried the two-step verification and got an app password which I tried to use in the hub. Again, that did not work. I believe I should be able to get this account back on the hub as I am able to do it for my account at the university when it says my university email account can't be authenticated (also through Microsoft.) I'm not sure whether I need to use Pop, IMAP, Activesync or other options I am offered there and I don't know which servers to use as well as what I should do with the settings. Perhaps you can shed some light on some of these questions. As you might imagine, I find this very frustrating and incredibly time consuming!

Thank you again for your assistance and follow-up.

Regards,

Karen

Hi Karen,

To be more precise, and in case it helps, these are the settings that work to continue to synchronise Microsoft email accounts in BlackBerry Hub. You will need to delete the existing Exchange ActiveSync account first, and re-create it using:

Manual setup

Account type: IMAP

Incoming server: imap-mail.outlook.com

Port: 993

Security type: SSL/TLS

Outgoing server: smtp.office365.com

Port: 587

Security type: STARTTLS

As I say, these work just for email. To synchronise calendars, I have had to stop using BlackBerry calendar and started using OneCalendar on my Key2. You will find it in the Play store.

I hope this helps.

Luis

Hi Froilance I am having the same problem starting at rhe same time. Froilance to be clear this relates to the blackberry hub not the outlook app as you noted and provided steps for. Please make sure that Info is provided when looking g for a solution. The message I receive starts out with the passowrd not being correct and asking me to provide the password which I do. Then it asks for me to update my settings but I am not sure what I shoukd be updating. Very frustrating

Thank you. Heidi

Hi Karen,

First of all, I would like to thank you for performing our suggestion. Due to the high volume of who had this same issue, we have raised this again to our engineering team so they can conduct further investigation. We will surely get back to you as soon as we hear from them. We sincerely apologize for the inconvenience.

You can also check for update on this case from time to time by visiting this published article: Outlook and other apps are unable to connect to Outlook.com - Microsoft Support

Thanks for your patience and kind understanding.

Sincerely

Froilance T.

Microsoft Moderator

Hi Froilance,

Once again, thank you very much for following up on this issue. I also need to share that I am now having the same problem with my work email, an enterprise Outlook account. It's weird as mail is coming in on the Blackberry Hub but I can't always send emails.

Regards,

Karen