Can't add my GoDaddy email account to my Outlook for Mac-keep getting license error message

I can't believe I figured this out..only out of pure frustration after spending 75 minutes on the phone with Godaddy only to be told that I would need to upgrade to Business email essentials from $2.99 to $7.99 a month.

1. Relaunch legacy for outlook
2. Add the email address
3. Switch back to the "New Outlook"
4. The new email address should be there

Hi, I'm Diane and I'm happy to help you today.

Does he have the same build of Outlook as you do? Is he using an account in the same domain and new Outlook?

That message is a new policy from Microsoft where business accounts need a software license linked to the account in order to add it to new Outlook for windows or mac. I was told a future update will make some changes and only the first account added needs a software license. Honestly, it's a bad policy.

You can use legacy Outlook until they fix it.

This is my article on the issue - it basically repeats what I've already told you. https://www.slipstick.com/new-outlook/this-account-not-supported-outlook/

Let me know how it goes, I'm here to help you further if needed.

-- Diane

Disclaimer: slipstick.com is a site I run as a Microsoft MVP and the content is much more accurate and relevant than a general internet search. While the site is in English, there are translations options under the search box.

You can’t. It’s really a MS conspiracy to force you to upgrade. I was forced to upgrade to business professional 365 but I’m going to revert back to my old 365 email essentials. I just don’t want to pay $720 for a 3 year license. By reverting, to get my emails, I have to access the GoDaddy email server directly via a browser. The only thing I lose is all my sub folder notes, for which I have 100+. So to work around this problem, I am building a Word document with all my notes on it. Then I will initiate the reversion.

Extremely disappointed! We endured more than two hours on the phone, experienced disconnections, and spent another hour trying to resolve our issue, only to discover what has already been posted about on this thread: To integrate our emails into the Outlook app, we're required to upgrade every company inbox to full Business Office 365 accounts.

Given our reliance on multiple Salesforce Outlook plugins, customer service ticketing, and shared templates, webmail is not a viable option for us. The cost to upgrade 5 emails is $143 per license, totaling an exorbitant $715! Despite being advised by GoDaddy that switching to Microsoft would necessitate this costly upgrade, we're at a point where further time investment is unjustifiable. It feels like a complete scam.

If you are reading this before you upgrade>> TRY TO INSTALL THE LEGACY OUTLOOK, add emails, then upgrade to new outlook. I have always had all email addresses in my Outlook., and still currently do - with only Email Essentials. The employee that kicked this off got a new laptop, reinstalled Office 365 on the laptop, and then it blocked her from adding the old email essentials account back in.

EDIT: It appears from other posts that MS covered their bases with the legacy install workaround. You'll just have to give them their pound of flesh.$$

Hi,

I have the same problem. I reverted to Legacy and signed in but it says I'm offline and have to activate an account to get online.

Anyone got any ideas how to fix that?