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Whenever I try to set up my business account, the new Outlook gives the "this account cannot be added the license provided by your work or school does not enable access to outlook". The thing is... my work account DOES.
Here's a screenshot from the admin, showing my account does have this access.
So how do we fix this? It's VERY frustrating and if I can't solve this I'll have no choice but to chuck the new outlook out the window.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Our business is already planning on exiting the Micro$oft extortion racket they're trying to pull with this utter BS. We won't tolerate this unethical business practice. Forcing users to pay $12.50/mo for every single user business account to use the "New Outlook" (which will ultimately be forced on users in the near future) will not be tolerated. Micro$oft can go to hell. We will not comply.
It appears the issue is not having Business Standard. This is ABSURD. We pay $6.00 a month for EMail and it works fine with my old Outlook but not the new. And we have to pay $12.50/mo just to use the new Outlook App? Are you guys INSANE?
This is unacceptable. I'm uninstalling the New Outlook and won't be using it ever again.
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I included a screenshot above from our O365 Admin showing my EMail account settings. Outlook desktop (IMAP) is checked. Note we have Business Basic, and that's the license that's assigned to my EMail.
Here's my Outlook version:
You have Microsoft Outlook Version 1.2024.508.600 (Production). Client Version is 20240503010.49 .
Old outlook works perfectly fine. If it was a core license issue, why is the old working?
this is complete BS. so I can add gmail email accounts to the new Outlook, but I can't add email addresses hosted by Microsoft. Has MS lost it's mind?
I have to agree that this was a poor decision. Somehow I can use the "New" Outlook for both of my free accounts via Outlook and Gmail. Ironically the only one I can't use it for is the email address that I pay for...and there's no way in hell I'm going to pay more to use something that free accounts are able to use with no problems. Make it make sense...
I just had Microsoft support fix this for me.
A copy of New Outlook is provided free with Windows. This is the new outlook that appears on your toolbar. However it is a reduced feature version and not a full copy of Microsoft outlook. You cannot add any M365 accounts to it which is where this message comes from. You can add a Gmail account as I did.
You need a full copy of M365 to get a full version of Outlook and it can be the classic version. I have a family copy of M365 which provides this. I installed my M365 as a download from Microsoft but it got damaged and I could not set it up which confused things.
Microsoft support could not repair my copy of M365 so downloaded a new version/copy. This installed correctly and I can add my 7 or 8 other email accounts with no problem in Outlook.
This is all on my brand new Surface Pro 11 which arrived 2 days ago.
All up and running.
