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"Add public folder to Favorites" does not work

Anonymous
2024-05-16T10:37:04+00:00

We are trying to test out public folders to see if it's a viable solution in our business. The primary and secondary Public Folder mailboxes were created, and a few folders were created with myself as the owner. However, when I go onto Outlook (new client), when I right-click and select "Add public folder to Favorites", no further dialogue box pops up so that I can select the public folder. This problem occurs within the client, the Web App (tried Firefox and Edge, on Windows and Mac).

I see that this bug was addressed and supposedly fixed in April 2023 (incident no. EX540990), but this is now an issue again.

Please advise.

Outlook | Web | Outlook on the web for business | Email

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  1. Anonymous
    2024-05-16T12:47:12+00:00

    Unfortunately, the issue has re-surfaced again, this is being fixed as I type the message.

    2 people found this answer helpful.
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  2. Anonymous
    2024-05-22T08:19:54+00:00

    I see that the issue has now been resolved. Hoping that the issue doesn't occur again.

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  3. Anonymous
    2024-05-17T10:15:54+00:00

    Any idea on an ETA?

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  4. Anonymous
    2024-05-17T07:22:41+00:00

    We have exactly the same issue, clicking on "Add" doesnt do anything!

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