Missing 'Apps' Button in Outlook

Hey,

Why aren't apps available across all accounts? Will this be rolled out in the near future?

Thanks.

I have the same problem with Outlook(new) and add-ins/apps icon is missing.

I did check that I have set a primary account and tried to access the apps icon with that account selected. Did nothing.

In my case the add in is "Antidote" which integrated properly with all other office products (word, excel, powerpoint, editor, outlook(classic)).

Any clue?

+1 to this.

It is very frustrating that it only works on the primary account.

Please make it accessible to all accounts.

Cheers

Greetings Jay,

Many thanks for the prompt response. After thorough research and testing, I found that App button is available for the primary account only. You may test this by trying to make another account Primary. To set account as Primary email kindly go to Settings or Gear Icon-->Account -->Email Account -->click on Manage on the email you want to set as primary-->click on Set as primary account button.

.

Then check if you get App button.

Am looking forward to your response.

Best regards,

Inema |Community Moderator

Hi Inema - thanks for the assistance. I've answered the questions in-line below.

• May I know if you are using New Outlook or Classic Outlook? If you are using New Outlook for Windows kindly try to revert back to classic Outlook to see if you face same behavior? Toggling out of the new Outlook for Windows preview - Microsoft Support then make sure that Show Apps is enabled in your settings. To check this kindly open classic outlook then go to File-->Options-->Advanced--> select or enable Show Apps in Outlook-->hit Ok button
  • I'm using New outlook, but have tried the old version as well - no change.
• May I double confirm that connected experiences are enabled? To check this kindly go to File-->Office Account-->Manage settings-->Make sure that Turn on optional connected experiences is enabled--> hit Ok button.
  • Confirmed - it's enabled. And, the button is visible on the 365 version of Outlook, but not on the desktop (screenshot of 365 below)
• May I know the Apps button you are referring to? Would you mind providing the screenshot which shows Apps button you are referring to? (please hide information such email for the privacy of your data)
  • I'm trying to use HubSpot sales, but the entire button is missing on the desktop version - see screenshots
• Would you mind providing the screenshot which shows the outlook version you are using? to check this kindly go to File-->Office Account
  • "You have Microsoft Outlook Version1.2024.223.300*(Production).*
  • Client Version is20240223002.08*."*
• Account #1's Ribbon on outlook desktop
  
• Account #2's Ribbon on outlook desktop - notice the missing 'Add-ins' section
• Account #2's Ribbon on Outlook 365 (web)
• Outlook Version