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Outlook not receiving Google Workspace account emails

Anonymous
2024-04-05T14:07:57+00:00

Just recently we have stopped receiving emails in our outlook desktop application and web app. We are able to send out emails and can see new emails when we log into GMAIL, so we know GMAIL is not the issue.  We have checked our GMAIL settings to ensure POP is disabled and IMAP is enabled.  When checking setting from outlook.com POP is disabled. We have tried to remove and re-install the account from out desktop, but that didn't work either. There are no filtered or blocked addresses either so can say for sure GMAIL is not the issue. Are there any other settings we need to look for in Outlook?

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2024-04-15T12:01:22+00:00

    Hello Oscar Jaime,

    Good day to you and hope you are doing well. We haven't heard back from you, so wants to quick check, is there any update? Feel free if you need further assistance, we will be happy to assist you further.Thank you for your time and cooperation. Sincerely Eben | Community Moderator

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  2. Anonymous
    2024-04-08T12:55:25+00:00

    Here is the image requested

    Remove for privacy

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  3. Anonymous
    2024-04-08T12:40:24+00:00

    Hello Oscar Jaime,

    Please do you mind to share your screenshot outlook version with us as below picture. We may use different version.

    Image

    We will continue to assist you based on the information you provide. I sincerely appreciate your patience and cooperation.   SincerelyEben Ezer Tres | Microsoft Community Moderator

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  4. Anonymous
    2024-04-08T12:28:42+00:00

    Thank you for the quick response. Following your instructions and I don't see the option to check/change my existing settings. Once I click on change after selecting my account this is what I see

    Under more settings I get another box

    No where in this menu gives me the option to make the necessary changes

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  5. Anonymous
    2024-04-05T16:30:21+00:00

    Hello Oscar Jaime,Good morning!Thank you for publishing in Microsoft Community. We are happy to help you. I understand that you are having trouble receiving emails from your Google Workspace account in Outlook.

    Base on your description you have set up an IMAP account in outlook desktop and you can't receive new emails from your outlook desktop and web. The issue can be related your incoming server is incorrect (and different from your outgoing server), or the settings such as Use SSL, etc. are not correct or your server side, update application etc.....

    Typically if your IMAP setting are correct and not problem on server side you should recieve emails. IMAP only downloads a message when you click on it so you even cannot see the message in your inbox it can be server side, IMAP setting etc.. And IMAP account download the message from the server .

    However, to better understand the problem and provide a solution, we need more details from you, please provide us with the following information. Thank you. 

    1. Check if your Google Workspace account is properly configured in Outlook. You can do this by going to File > Account Settings > Account Settings > select your Google Workspace account > click Change. Make sure that the incoming mail server is set to imap.gmail.com and the outgoing mail server is set to smtp.gmail.com. Referenece: What are IMAP and POP? - Microsoft Support

    Change or update email account settings in Outlook for Windows - Microsoft Support

    POP, IMAP, and SMTP settings for Outlook.com - Microsoft Support

    -Kindly share with us your outlook version

    2- First, test the email by sending an email to yourself. If you don't receive it back, then you definitely have a problem.

    Standard non-Microsoft E-mail typically uses two different protocols: an SMTP server for sending/outgoing, and an IMAP or POP3 server for receiving/incoming.

    Sometimes they can be the same server, sometimes they are different. So it may be that your incoming server is incorrect (and different from your outgoing server), or the settings such as Use SSL, etc. are not correct or server side.

    Also make sure the incoming mail is using the right protocol, if your provider only supports POP3, IMAP won't work.

    1. Please set the root folder path for your IMAP account:

    File-> Account Settings-> Account Settings…

    Double click on your IMAP account.

    Button: More Options…

    Tab: Advanced

    Option: Root folder path

    Setting this to**“Inbox”** will do the trick.

    Click OK to close all of the opened dialog boxes and check the issue

    1. If the issue is not the setting and you should check from server side as well. contact Google Workspace support for further assistance as this may be an issue with your Google Workspace account. We look forward to your reply. This requested information will help us narrow down the scenario and find the right troubleshooting. We will continue to assist you based on the information you provide. I sincerely appreciate your patience and cooperation.SincerelyEben Ezer Tres | Microsoft Community Moderator
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